Online Service Refund Dispute

Summary

If a no refund policy wasnt clearly communicated before purchase, Texas consumer protection laws may offer recourse. The Texas Deceptive Trade Practices Act (DTPA) protects against deceptive business practices. Consider filing a complaint with the Texas Attorney Generals office or pursuing small claims court. Affirms dispute resolution may also be an option.

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I paid for a service online which was to be performed at shop. I requested cancellation before we agreed to an appointment. They refused to refund stating they have a “no refund no cancellation “ policy
Hi ****! I understand your concern. Can you tell me if this "no refund no cancellation" policy was clearly stated before you made the payment?
no. They claim they have it on their website. But i paud via a link
Hey ****! That sounds frustrating. Can you tell me if you have any written communication or terms regarding the payment and cancellation from the business?
It was financed through affirm and they paid the merchant .
Case Rating: *
In Texas, consumer protection laws might help you. Here are some key points:
- If the policy was not clearly communicated before the purchase, it may be considered unfair.
- Affirm may have protections or dispute resolution for financed transactions.
Do you have any written communication with Affirm or the merchant regarding this issue?
Yes.
Case Rating: *
****, it sounds like you may have a strong case based on Texas consumer protection laws and the policies of Affirm. Since you have written communication, you might want to contact Affirm directly to dispute the charge and explain the situation.
Would you like more detailed information on how to proceed with Affirm, or is there anything else specific you need help with?
Affirm closed the dispute stating their nor refund policy holds.
Case Rating: *
In Texas, consumer protection laws may support you if the no refund policy was not clearly communicated.
- The Texas Deceptive Trade Practices Act (DTPA) protects consumers from false, misleading, or deceptive business practices.
- You can file a complaint with the Texas Attorney General's office or consider small claims court.
Would you like more information on filing a complaint or pursuing other actions?
It was on their website. I wasn’t aware
Case Rating: *
In Texas, consumer protection laws like the Texas Deceptive Trade Practices Act (DTPA) might help. Here are your options:
- File a complaint with the Texas Attorney General's office.
- Consider small claims court.
Would you like more information on filing a complaint or other steps?