Optional Device Charge Dispute

Summary

If you were charged for an optional vehicle device not required for financing, review your contract and contact the dealership for a refund. If unresolved, file a complaint with the California Department of Consumer Affairs. Consider small claims court or consulting an attorney if the issue persists.

Full Conversation

Yes, I have spoke to the dealer and their response is "We're disappointed to hear about your experience and understand your concerns regarding the charges. Your situation is important to us, and we’re committed to addressing these issues. Please know we're working to ensure our processes are clearer for future customers. Thank you for bringing this to our attention". I have not yet filed a complaint with California department of consumer affairs.
It seems like you've already made some progress by speaking with the dealer. Since the issue hasn't been resolved, you might consider filing a complaint with the California Department of Consumer Affairs. This can sometimes prompt further action from the dealership. Would you like more information on how to file the complaint?
Yes please
Filing a complaint with the California Department of Consumer Affairs can be done online or through mail. Here’s a quick guide:
- Visit the Department of Consumer Affairs' website and locate the "File a Complaint" section.
- Fill out the complaint form with all relevant details, including your contact information and a description of the issue.
- Attach any supporting documents, like your contract and correspondence with the dealership.
- Submit the form online or print it and mail it to the address provided on the website.
Would you like assistance with anything else?
If my case remains unresolved after filing a complaint, do I have further legal recourse?
Case Rating: *
If your complaint remains unresolved after filing with the California Department of Consumer Affairs, you can consider the following options:
- Small Claims Court: You can file a claim if the amount in dispute is under $*,*.
- Consult an Attorney: Seek legal advice for potential legal actions.
- Better Business Bureau: File a complaint to prompt further action.
If you have more questions or need assistance, feel free to ask!