Gift Card Replacement Rights

Summary

In New York, the General Business Law, Section 396-i, protects gift card holders. If a gift card becomes non-functional, the issuer should replace it. Contact the New York State Attorney Generals office for further assistance.

Full Conversation

I have a *$ gift card that the pin was wiped out and Nordstrom and Rite Aid will not give me a new card or refund
Hello ****, I understand your situation. In which state are you currently living? It will help me provide the most relevant information.
New York
Hello ****, in New York,
- The General Business Law, Section *-i, protects gift card holders.
- If a gift card becomes non-functional, the issuer should replace it.
Please reach out to the New York State Attorney General's office for further assistance.
Ok
That's correct, ****. The New York State Attorney General's office can help. Here's their contact information:

New York State Attorney General's Office


Phone: (*) *-*
Website: www.ag.ny.gov