Demand Letter Response Options

You could consider the following options:
- File a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection.
- Consider small claims court for breach of contract.
Would you like more information on how to proceed with these options?

To proceed with the options:
- File a Complaint: Contact the Wisconsin Department of Agriculture, Trade and Consumer Protection to file a complaint about the seller's conduct.
- Small Claims Court: You can file a small claims case for breach of contract to recover your funds or receive the item.
Would you need further details or help with any specific step?

Mercari's responsibilities could include:
- Ensuring sellers adhere to the platform's policies.
- Investigating claims of seller misconduct.
- Facilitating refunds or resolutions for buyers in disputes.
Would you like guidance on how to escalate this issue within Mercari's system?

To escalate the issue within Mercari's system, you can:
- Contact Mercari customer support through their app or website.
- Provide evidence of the transaction and communication with the seller.
- Request a resolution or refund.
Would you need help with contacting Mercari or any further steps?

You can take the following additional steps:
- Report to the Better Business Bureau (BBB): File a complaint to get their assistance in resolving the issue.
- Contact Your Credit Card Company: If you used a credit card, request a chargeback for the transaction.
- Seek Legal Advice: Consider consulting a local attorney for further legal actions.
Would you like information on how to file a complaint with the BBB or contact your credit card company?

Mercari's responsibilities include:
- Enforcing their seller policies.
- Investigating claims of seller misconduct.
- Assisting in dispute resolution, including facilitating refunds.
Would you like more details on how to contact Mercari's customer support or any other assistance?

To further pursue your product from Mercari:
- Contact Mercari Again: Escalate the issue to a higher level of customer support or management.
- Social Media: Publicly post your issue on their social media pages to gain their attention.
- Legal Action: Consider small claims court for breach of contract if other methods fail.
Would you like more details on any of these steps?

To further escalate your issue with Mercari, you might consider:
- Higher-Level Support: Request to speak with a higher level of customer support or management within Mercari.
- Social Media: Post your complaint on Mercari's social media channels to gain public attention.
- Legal Action: File a small claims court case for breach of contract if all else fails.
Would you like more details on any of these steps?

Mercari can potentially be held responsible based on their platform policies and consumer protection laws. If they failed to enforce their own policies or resolve the dispute, you might have a case.
Would you like more detailed legal advice on pursuing this matter further?

To pursue this matter further, consider the following steps:
- Detailed Legal Advice: Consult with a local attorney in Wisconsin who specializes in consumer protection or contract law.
- Evidence Collection: Gather all communication, transaction details, and any responses from Mercari.
- Legal Action: File a small claims court case for breach of contract.
Would you like assistance finding a local attorney or more details on the small claims process?

It seems like you have a relatively strong case, considering the seller's failure to disclose important information.
You can:
- Gather all evidence of the transaction and communication with the seller.
- Consult a local attorney in Wisconsin specializing in consumer protection or contract law for detailed advice.
Would you like assistance finding a local attorney or more information on the small claims process?

Sure, here's a draft letter for you:
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[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
Customer Support
Mercari, Inc.
[Mercari's Address - if available]
[City, State, ZIP Code]
Subject: Demand for Resolution – Non-Delivery of Purchased Item
Dear Mercari Customer Support,
I hope this letter finds you well. I am writing to formally address an issue I encountered on your platform regarding a transaction that was unfulfilled.
I recently purchased an item on Mercari, but the seller canceled my order, stating that the item had been promised to someone else. This situation raises several concerns:
- The item was listed for sale despite being promised to another person.
- The seller's action constitutes a breach of contract.
- I have not received the product I paid for.
As a marketplace, Mercari has the responsibility to:
- Ensure that sellers adhere to your platform's policies.
- Investigate claims of seller misconduct.
- Facilitate refunds or resolutions in disputes.
Despite sending a demand letter, I have not received a satisfactory resolution. I respectfully request that Mercari take immediate action to resolvethis matter by either providing the purchased item or issuing a full refund.
Please find attached all relevant evidence, including transaction details and communication with the seller.
I look forward to your prompt response and resolution of this issue.
Sincerely,
[Your Full Name]
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Would you need any further assistance with this?

I'm glad I could assist you! If you need any more help in the future, feel free to reach out. Have a great day!