Sky Tv Deal Dispute

Summary

If a promised deal with Sky TV is not honored, review the contract for written terms. File a formal complaint with Sky TV if unresolved. Contact the Communications Ombudsman for independent dispute resolution. Collect all communication records and ensure completion of Sky TVs internal complaints process before filing with the Ombudsman.

Full Conversation

i was promised a deal as part of a sales call with sky tv but they have not offered me this deal
Hi ****! Have you tried contacting Sky TV's customer service to resolve the issue directly? Sometimes, disputes can be resolved quickly by speaking with a representative.
yes
Hi ****! In cases like this, you may consider the following steps:
- Review the contract or agreement: Check for any written terms that detail the offer you were promised.
- Formal Complaint: File a formal complaint with Sky TV if customer service hasn’t resolved your issue.
- Ombudsman: Contact the Communications Ombudsman for independent dispute resolution.
Would you like more information on how to file a formal complaint or contact the Ombudsman?
they will not give me deal agreed to
Case Rating: *
Hi ****!
It sounds like a frustrating situation. It might be helpful to consider the following:
- Review the contract or agreement: Ensure the deal was documented in writing.
- Formal Complaint: File a formal complaint with Sky TV if customer service hasn’t resolved your issue.
- Ombudsman: Contact the Communications Ombudsman for independent dispute resolution.
Would you like more information on how to file a formal complaint or contact the Ombudsman?
yes complaint to ombudsman
Case Rating: *
To file a complaint with the Communications Ombudsman, follow these steps:
- Collect all communication records with Sky TV.
- Ensure you've completed Sky TV's internal complaints process.
- Visit the Communications Ombudsman website.
- Complete the online complaint form or call their helpline.
Would you like more details on the process or assistance with anything else?