E Commerce Platform Discrepancy Concerns

Summary

Sellvias legal obligations may include providing accurate account data and ensuring security. Review their terms for phrases like account accuracy and data integrity. Document all discrepancies and communications. The user agreement suggests correct crediting after transactions but doesnt explicitly guarantee compensation for unexplained balance decreases. Security measures focus on personal data, not financial discrepancies. Consider seeking legal advice for potential breach of contract or data mismanagement claims.

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Sellvia is an online platform for e-commerce business owners and they provide an account for store owners to monitor the total amount of sales, total number of orders, order processing, and profit funds withdrawals. I own a store through sellvia and my profit balance and total sales balance has dropped consistently with no explanation. what is Sellvia's legal obligation in ensuring my profits are secured and my account is functioning properly and showing the correct amounts and order data
Hi Kaely! Here are some general legal obligations Sellvia might have:
- Transparency: They should provide accurate and timely information regarding sales and profit balances.
- Security: Implement measures to protect your account and data from unauthorized access.
- Contractual obligations: Fulfill terms agreed upon in your user agreement or contract.
Have you tried contacting Sellvia's support regarding these discrepancies?
yes, they say they are looking into it. mean while my profits are dropping and I have no way of knowing if the profit amount they settle on is accurately calculated because the data in my account is random it seems
It sounds frustrating to have your profits and data appear inconsistent. While Sellvia reviews your case, consider documenting all discrepancies and communications. This documentation could be vital if you need to escalate the issue legally. Have you reviewed your user agreement with Sellvia for any terms related to dispute resolution?
I cannot find a user agreement, their site only has a simple terms of use and privacy policy document
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It seems you might need to explore further legal options. If there's no user agreement, you may need to rely on the terms of use and privacy policy for any legal obligations Sellvia might have. Consider the following steps:
- Document all communications and discrepancies.
- Review terms of use for dispute resolution clauses.
- Seek legal advice for potential breach of contract or misrepresentation claims.
If you need further assistance or wish to explore legal representation, let me know.
what phrases or key words should I look for in Sellvias terms and privacy policies that would show an obligation to provide accurate account data and guarentee that the amounts shown are final
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Kaely, when reviewing Sellvia's terms of use and privacy policy, look for phrases or keywords like:
- "Account accuracy"
- "Final amounts"
- "Data integrity"
- "Guarantee of accuracy"
- "Liability for errors"
- "Dispute resolution"
- "Security measures"
These can indicate obligations regarding your account data.
Sellvia states in their user agreement "Sellvia Payments provides an ecommerce payment solution that facilitates the processing of transactions for our clients’ online stores. When customers (Users) proceed to checkout on our clients’ websites, they are redirected to a secure payment page hosted by Sellvia Payments (checkout.sellvia.com) to complete their purchases. We support payments made with all major credit cards via Stripe and also offer the option to pay through PayPal, ensuring a wide range of payment methods to accommodate the preferences of all users. Upon successful transaction completion, the payment amount, minus our service commission, is credited to the Client’s Account Balance with Sellvia Payments. These funds become available for withdrawal by the Client under the terms specified in this agreement" Does this signify any obligation to compensate me for my balance decreasing without reason
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The user agreement suggests Sellvia should credit your account correctly after transactions. However, it doesn't explicitly state an obligation to compensate for unexplained balance decreases. Consider documenting discrepancies and seek legal advice for potential breach or accounting errors, especially if you suspect misrepresentation or errors.
Sellvia's user agreement also addresses security by stating this "We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption for data transmission, maintaining secure data storage practices, and conducting regular security assessments. User Rights Users have certain rights regarding their personal information, including: The right to access and receive a copy of their personal data. The right to request correction of inaccurate or incomplete data. The right to request deletion of their personal data, subject to certain exceptions. The right to opt-out of data processing for specific purposes, where applicable. Requests to exercise these rights can be made by contacting Sellvia Payments using the contact information provided in our service documentation." can I use any of this to pursue compensation
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The user agreement and privacy policies focus more on personal data security and user rights rather than direct compensation for financial discrepancies in your account. While these rights are crucial, they don't explicitly guarantee compensation for balance issues. You might want to seek legal advice for a potential breach of contract or data mismanagement claim. Have you considered reaching out to a lawyer for a more in-depth analysis?