Summary
The user is disputing a delayed payment with Agoda, citing specific clauses in the General Terms and Conditions (GTC). They argue that their claim is valid under Section 8.2.3, which covers the Payment and Refund Policy, and Section 3.4, which mandates good faith actions by both parties. The delay was caused by Agodas prolonged approval process of the users bank account details, despite multiple attempts to resolve the issue. The user demands immediate payment processing and requests a direct phone call with a senior representative to expedite the resolution.Full Conversation
But use specific clauses and legal terms that are in agoda general terms contract
Subject: Request for Immediate Resolution and Direct Communication
Dear [Recipient's Name],
We acknowledge your communication regarding the inability to process our claims per your General Terms and Conditions ("GTC"). However, we would like to assert our position unequivocally.
Upon thorough review of the GTC, we believe our claim is valid under Section *.* which pertains to the "Payment and Refund Policy". It is imperative to highlight that our request aligns with the stipulations outlined within the agreed contractual framework. Specifically, Section *.*.* indicates that claims submitted within the prescribed period and with appropriate documentation are eligible for processing and payment.
We respectfully demand that the payment be processed immediately, as per the terms of our agreement.
Given the urgency and importance of this issue, we require a direct phone call with a senior representative to expedite the resolution process. Please provide the contact details of the appropriate person or schedule a call at your earliest convenience.
We anticipate your prompt response to address this matter without further delay.
Sincerely,
[Your Full Name]
[Your Contact Number]
[Your Email Address]
Use other because we were late to request, but we were late because it took them too long to approve our bank account details even after we sent many many emails and phone calls
Subject: Request for Immediate Resolution and Direct Communication
Dear [Recipient's Name],
We acknowledge your communication regarding the inability to process our claims per your General Terms and Conditions ("GTC"). However, we would like to assert our position unequivocally.
Upon thorough review of the GTC, we believe our claim is valid under Section *.*, which pertains to the "Payment and Refund Policy". Specifically, Section *.*.* indicates that claims submitted within the prescribed period and with appropriate documentation are eligible for processing and payment.
Our request was delayed due to the prolonged approval process of our bank account details by your team, despite multiple emails and phone calls from our side. This delay was beyond our control, and it is unjust to penalize us for circumstances caused by your internal processes.
We respectfully demand that the payment be processed immediately, as per the terms of our agreement.
Given the urgency and importance of this issue, we require a direct phone call with a senior representative to expedite the resolution process. Please provide the contact details of the appropriate person or schedule a call at your earliest convenience.
We anticipate your prompt response to address this matter without further delay.
Sincerely,
[Your Full Name]
[Your Contact Number]
[Your Email Address]
Make it more strict and professional and use more clauses
Case Rating: *
Subject: Request for Immediate Resolution and Direct Communication
Dear [Recipient's Name],
We acknowledge your communication regarding the inability to process our claims per your General Terms and Conditions ("GTC"). However, we would like to assert our position unequivocally.
Upon thorough review of the GTC, we believe our claim is valid under Section *.*, which pertains to the "Payment and Refund Policy." Specifically, Section *.*.* indicates that claims submitted within the prescribed period and with appropriate documentation are eligible for processing and payment.
Our request was delayed due to the prolonged approval process of our bank account details by your team, despite multiple emails and phone calls from our side. This delay was beyond our control, and it is unjust to penalize us for circumstances caused by your internal processes.
Furthermore, under Section *.* of the GTC, there is an obligation for both parties to act in good faith. The delayed approval process contradicts this principle and has resulted in an unfair disadvantage to our claim.
We respectfully demand that the payment be processed immediately, as per the terms of our agreement.
Given the urgency and importance of this issue, we require a direct phone call with a senior representative to expedite the resolution process. Please provide the contact details of the appropriate person or schedule a call at your earliest convenience.
We anticipate your prompt response to address this matter without further delay.
Sincerely,
[Your Full Name]
[Your Contact Number]
[Your Email Address]
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