Payment Dispute Resolution Guide

Dear [Client’s Name], Re: Payment for Completed Works at * Tytherton Road We are writing to address your recent email regarding works completed by Diamant Building Services (DBS) at Flat A and Flat B, * Tytherton Road. It is important to clarify the agreed scope of work, the materials and instructions provided by you, and the outstanding payment due for completed services. *. Scope of Work and Material Responsibility During the project, you provided several materials and confirmed their suitability for specific tasks. In particular: • For the soundproofing and ceiling installation, you supplied the materials and You didn’t provide material for soundproofing only provided insulation then we installed plasterboard and insulation due to lack of material and when rahim asked you about the lake if material , you explicitly reassured our builder, Rahim, that you had used these materials successfully in a prior project and that they would be appropriate for this job. • Based on your confirmation, DBS installed the materials in accordance with your instructions and agreement. Any issues related to the effectiveness of these materials are your responsibility, not DBS’s. *. Unsupported Wall and Structural Issues The structural issues, including the unsupported wall left by the previous builder, were brought to your attention. DBS provided a quotation to address and resolve this issue, but you declined to proceed, expecting it to be included in our original scope of work. • As clearly communicated, the wall repair was outside the agreed scope and required a separate agreement, which you did not approve. *. Completion of Work DBS completed all tasks as per the agreed scope, including: • Installation of the balcony (additional job quoted separately). • Electrical installations (* points at £* per point). • Plumbing and boiler repairs as part of the snagging process. Upon completion, you instructed DBS not to proceed with further works, such as door installations, which we adhered to. *. Misunderstanding Regarding Certification Regarding the balcony, you after balcony installation insisted on-site that Rahim provide a welding certificate. Rahim clarified that he did not hold the certification but could assist in locating a third-party inspector if required. This was offered as voluntary assistance and was never part of our contractual obligation and not included in our contract or additional jobs quote! *. Outstanding Payment Despite completing all agreed-upon work, the following invoices remain unpaid: • £*,* for the balcony installation • £*,* for electrical installations (* points) • £*,* for additional snagging and repair work • Total: £*,* + VAT The original invoice was issued in April *, and despite reminders, payment has not been made. Your recent response, after six months, raised complaints unrelated to the agreed scope of work. *. Clarification on Legal Responsibility We must reiterate: • DBS fulfilled its contractual obligations and completed the work as per your instructions and agreement. • Issues related to materials you supplied and additional work outside the agreed scope are your responsibility. • Any claim filed in the Small Claims Court will be met with a counterclaim for the unpaid balance, interest, and legal costs. *. Request for Immediate Payment We request full payment of £*,* + VAT within 7 days of the date of this letter. Late payment interest of *% will apply from the original due date in April *. We remain open to resolving this matter amicably and encourage you to settle the outstanding balance promptly. Yours sincerely,

above is ok for answering a claim threat

Write correct - customer asked us not complete all scope of works and some remains uncompleted