Online Trainer Sales Guide

Summary

Charlotte, selling trainers online, should ensure contracts have clear terms, understand consumer rights under the Consumer Rights Act 2015, and provide clear return and dispute processes.

Full Conversation

CONTRACT LAW
Hi! Regarding contract law and the sale of goods, here are some key points Charlotte should consider:
- Formation of Contracts: Ensure there's a clear offer, acceptance, consideration, and intention to create legal relations.
- Consumer Rights Act *: Know the rights of consumers regarding the quality, fit for purpose, and matching of description of goods.
- Terms and Conditions: Clearly state return policies, warranties, and dispute resolution processes.
Is there a specific issue or concern Charlotte is facing with her sales contracts?
CONSUMER RIGHTS
Hi! When it comes to consumer rights, here are some key points Charlotte should be aware of:
- Consumer Rights Act *: Goods must be of satisfactory quality, fit for purpose, and as described.
- Returns and Refunds: Consumers have the right to return goods within 14 days for a full refund.
- Dispute Resolution: Provide clear processes for handling complaints and disputes.
Is there a specific issue Charlotte is facing with her customers?