Disability Discrimination With Amazon

Summary

You experienced discrimination from Amazon customer service due to a disability. Under the Americans with Disabilities Act (ADA), private businesses must provide reasonable accommodations to individuals with disabilities. You can file a complaint with the Georgia Department of Labor, the U.S. Equal Employment Opportunity Commission (EEOC), or the Federal Trade Commission (FTC). Additionally, the Georgia Advocacy Office can offer assistance. If you are unsure about your lawyers advice, consider seeking a second opinion.

Full Conversation

I have questions about discrimination I experienced with amazon cusomter service I was denied support
Hello ****, I'm sorry to hear about your experience. Can you please provide more details about this incident? It's important to know what kind of discrimination you believe you've experienced to better guide you.
I was dealing with complcaited pre-authoziation issues resulting in a pre authoziation overcharge amazon doesnt have a policy on this issue and did not address this my disablity made it diffcult to figure out what was going on, they treated me like it was a user error and not a systemtic error resulting in mutiple conversations finally they aditted to seeing the error. When they found it I disclosed I have a disbliity and asked for an email or some sort of way to pin point this moment to save time explaining and so I can follow along with the issue. the supervisor diened it and hung up on me
I'm sorry to hear about your situation, ****. In Georgia, it's unlawful to discriminate based on disability under the Georgia Fair Employment Practices Act. You may have a potential claim under:
- The Americans with Disabilities Act (ADA)
- Section * of the Rehabilitation Act of *
- The Fair Housing Amendments Act of *.
Consider consulting with a lawyer to explore your options.
even if they are a private business?
Yes, ****. Private businesses are also subject to anti-discrimination laws such as the Americans with Disabilities Act (ADA). This act prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places open to the general public.
is a lawyer my only route? seems like they breeched mutple things not only consumer rights but also my disability rights
While a lawyer can provide the most comprehensive help, you also have other options. You can file a complaint with the Georgia Department of Labor or with federal agencies like the U.S Equal Employment Opportunity Commission (EEOC) or Federal Trade Commission (FTC).
but id isnt discrimation of a employee interation its discrimation with a business
I understand your concern, ****. While the ADA often applies to employment, it also covers customer discrimination. Private businesses providing goods/services to the public must provide reasonable accommodations to people with disabilities. You can seek assistance from Georgia Advocacy Office or file a complaint with the Department of Justice under Title III of ADA.
im confused what are my next steps of an employment discrionmetion lawyer is telling me something different
I understand your confusion, ****. It's crucial to follow your lawyer's advice as they know your case best. However, if you have doubts, consider a second opinion from another attorney or reach out to the Georgia Advocacy Office for further guidance.