Service Dog Travel Rights

• I am psychiatrically disabled person, who requires the assistance of my fully trained and certified service dog, Mayla, to mitigate my disability. • Mayla meets all U.S. DOT (* CFR Part *) and Australian disability regulations, including: o Certification under Victorian State Law for public transport access. o Certification under Australian Federal Law as an Assistance Dog o A valid DAFF permit for assistance dog import into Australia. o A completed DOT Service Animal Air Transportation Form, as required for U.S. flights. o Extensive travel history with major airlines, including American Airlines (Qantas partner) and Jetstar (Qantas subsidiary).

Despite meeting all U.S. DOT (* CFR Part *) and Australian disability regulations, Qantas Airways has refused to allow Mayla to travel in the aircraft cabin, imposing excessive and unjustified barriers. This has caused me significant distress, uncertainty, and disruption to my travel plans. In September *, I purchased fully paid tickets with Qantas for return travel between Orlando Fl and Melbourne Australia. I provided all necessary documentation, including the DOT-mandated Service Animal Air Transportation Form and Australian disability certifications and additional supporting documentation beyond what is required. Mayla has extensive travel history with other airlines, including American Airlines and Jetstar (a Qantas subsidiary), without issue.