Tenant Maintenance Complaint Guide

Summary

If you have maintenance issues like a rotting bathroom wall or damaged kitchen tiles, report them to your letting agency in writing with photos and a detailed description. Request a repair timeline. If the agency doesnt respond, follow up with another communication, contact your local council, or seek legal advice from a housing advisor or solicitor. Consider drafting a formal complaint to ensure your concerns are addressed promptly.

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Yes show me
Sure! Here's a simple template you can use to draft your complaint to the letting agency:
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[Your Name]
[Your Address]
[City, Postcode]
[Email Address]
[Phone Number]
[Date]
[Letting Agency Name]
[Agency Address]
[City, Postcode]
Dear [Letting Agency Name],
Re: Urgent Maintenance Required for Bathroom Wall
I am writing to formally notify you of an urgent maintenance issue in my rented property at [Your Address]. The bottom wood of the bathroom wall is rotting, which could potentially lead to more significant damage and health concerns.
I have attached photos of the affected area for your reference. I kindly request that you arrange for repairs to be carried out as soon as possible. Please provide a timeline for when these repairs will be completed.
Thank you for your prompt attention to this matter.
Yours sincerely,
[Your Name]
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Make sure to include any specific details or documentation you have related to the issue. If you have any more questions or need further assistance, feel free to ask!
And also should I complain about the kitchen wall where during the door and window fixtures the kitchen wall tiles had been damaged or missing
Yes, you should definitely mention the kitchen wall issue as well. Here’s an updated template to include both the bathroom and kitchen problems:
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[Your Name]
[Your Address]
[City, Postcode]
[Email Address]
[Phone Number]
[Date]
[Letting Agency Name]
[Agency Address]
[City, Postcode]
Dear [Letting Agency Name],
Re: Urgent Maintenance Required for Bathroom Wall and Kitchen Wall Tiles
I am writing to formally notify you of urgent maintenance issues in my rented property at [Your Address]. The bottom wood of the bathroom wall is rotting, which could potentially lead to more significant damage and health concerns. Additionally, during the door and window fixtures, the kitchen wall tiles have been damaged or are missing.
I have attached photos of the affected areas for your reference. I kindly request that you arrange for repairs to be carried out as soon as possible. Please provide a timeline for when these repairs will be completed.
Thank you for your prompt attention to these matters.
Yours sincerely,
[Your Name]
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Feel free to ask if you need any more assistance!
What if they don't respond
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If the letting agency doesn't respond, you can take the following steps:
- Send a follow-up email or letter.
- Contact your local council to report the issue.
- Consider seeking advice from a local housing advisor or solicitor.
Do you need more specific guidance on any of these steps?
Yes
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If the letting agency doesn't respond, here are more detailed steps you can take:
- Follow-up Communication: Send a second letter or email, highlighting the urgency and referencing your previous communication.
- Local Council: Report the issue to your local council's environmental health department.
- Seek Legal Advice: Contact a housing advisor or solicitor for further assistance.
Would you like help drafting a follow-up communication or contacting your local council?
I will make a written complaint to the agency and bring to their noti
Case Rating: *
It seems like you have a good plan in place for notifying the letting agency. If you need any more help with drafting your complaint or follow-up communications, feel free to ask!
At the moment no thank you
Case Rating: *
It sounds like you have a reasonable plan for addressing your maintenance issues with the letting agency. If you need any further help or guidance in the future, don't hesitate to reach out. Good luck!