Tenant Rights Roach Infestation

Summary

The user, a tenant in North Carolina, faced a severe roach infestation in her apartment. Despite informing her landlord, she received inadequate assistance and had to bear significant costs for pest control, temporary accommodation, and replacement of personal belongings. The landlord refused to prorate the rent for the period the apartment was uninhabitable. The user is considering filing a small claims lawsuit for damages and losses incurred, and is seeking legal representation. She has documented evidence of the infestation and her expenses. The user also reported experiencing PTSD due to the infestation.

Full Conversation

I have had a roach infestation and was removed from my apartment for ten days spent a lot of money to be out and fix the issue. I lost personal belongings and all my food.
Did you inform your landlord about the infestation before taking action? In many states, landlords are responsible for pest control.
yes
What state are you located in? This will help me provide the most accurate information regarding landlord-tenant laws in your area.
NC
In North Carolina, landlords are generally responsible for maintaining habitable conditions, which includes pest control. Did your landlord refuse to address the issue?
When I contacted the ER line bc I couldn’t be in the house it was so bad they didn’t call me for two days they have addressed it but won’t prorate any rent
Did you document the condition of the apartment and your communication with the landlord? This could be crucial for your case.
yes
What is the name and contact information of your landlord? In North Carolina, landlords are required to maintain habitable conditions, including pest control.
it’s still going on a month later
Have you sought legal advice or contacted a local tenant's rights organization about this issue?

General Information:
- In NC, landlords must maintain habitable conditions.
- You may be entitled to a rent reduction or compensation for your losses.
no I haven’t I am under Gross Properties
What is the exact location of your apartment? This will help me provide you with the contact details of the nearest court or tenant's rights organization.
sherills ford NC
What is the extent of the damage to your personal belongings and food?

General Information:
- In NC, landlords must maintain habitable conditions.
- Catawba County Courthouse is nearest to you: * Southwest Blvd, Newton, NC *, Phone: (*) *-*.
i had to throw away all my food. They made me remove it as well and I’m have issues with seeing roaches now it’s was so bad. I also had to throw away my coffee pot toaster some cups and towels. Things like that. I have also had to spend money on sprays and such to even do what they made me before they would fog
Did you keep any receipts or records of the expenses you incurred due to this issue?
yes
What is the total amount of your expenses and losses due to this issue?

General Information:
- In NC, tenants may sue landlords for damages and losses due to their negligence.
- Keep all receipts and records for potential reimbursement.
I would say what I could afford to replace right now and hotel stay about * I still haven’t replaced things bc of the money. I have included things like food while I was gone or things like that
Have you considered filing a small claims lawsuit against your landlord for the damages and losses you've incurred?
yes that’s why I’m asking
What is the total amount of rent you paid during the infestation period?

General Information:
- In NC, you may be entitled to a rent reduction or refund for the period your apartment was uninhabitable.
my rent is * a month and I was out for 10 days.
Have you calculated the prorated rent for the 10 days you were out of the apartment? In NC, you may be entitled to a rent reduction for the period your apartment was uninhabitable.
I think it’s around *
In NC, you may be entitled to a rent reduction for the period your apartment was uninhabitable. Have you asked your landlord for a rent reduction or refund for those 10 days?
yes they said no
What steps have you taken after your landlord refused to reduce or refund the rent for those 10 days?

General Information:
- In NC, you can sue your landlord in small claims court for the return of your rent and other damages.
I researched online and now talking to you
What evidence do you have to support your claim? Photos, receipts, and communication records can be crucial in a legal dispute.
I have videos pictures receipts and have taken pictures of anything I saw or had to throw away
Have you considered seeking legal representation to help you file a small claims lawsuit against your landlord?
emails back and forth. Yes
What is the name and contact information of your legal representative?
I don’t have one yet
What is your budget for legal representation?
right now not much bc I have paid so much out.
What is the maximum amount you can claim in small claims court in your area?
no idea. I’m assuming *-10k
In North Carolina, the maximum amount you can claim in small claims court is $*,*. Have you considered filing a claim for the maximum amount?
i want to file something and really want what I have spent or need to spend and partly for the PTSD
Have you sought medical help for your PTSD and do you have any medical records or bills related to it?
I have spoke with a therapist but I just haven’t slept over this bc I am kind of scared roaches will be coming out
Do you have any documentation from your therapist regarding your PTSD that could be used as evidence in your case?
nothing written down no. But I may be able to ask her
That could be helpful. Have you informed your landlord about your PTSD and the impact the infestation has had on your mental health?
yes
Did your landlord respond or take any action after you informed them about your PTSD and the impact of the infestation on your mental health?
no she just told me that it’s getting better. They are trying to have me fog again I can’t afford the money and time it comes with
Have you considered contacting a local tenant's rights organization for assistance? They may be able to provide you with free or low-cost legal advice and representation.
no I haven’t I have just started filling stuff out online
What type of documents are you filling out online? It's important to ensure you're using the correct forms for your situation.
to speak with a lawyer. Just like this conversation
What is the name of the lawyer or law firm you are trying to contact?
I’m not sure his name someone in maiden but it sent me to something to pay
What is the name of the service or website you were directed to for payment?
I think regular legal help
What is the name of the website where you were asked to make a payment for legal help?
I got an email
request legal help
All I have is a chat then they sent me to card info page
What is the name of the website or service that directed you to the card info page?
i got an email from request legal help
What is the exact name of the legal service mentioned in the email?
let me look
What is the name of the legal service mentioned in the email you received?
They said Kheyonne Taylor would he contacting me
What is the nature of the legal service that Kheyonne Taylor is supposed to provide you with?
tenant law
What is the contact information for Kheyonne Taylor?
Kheyonne Taylor Phone: * Website: https://kheyonned.ladiesofjustice.com/?utm_source=pbls.com&utm_medium=referral&utm_content=wals-loj-*&utm_campaign=user_kheyonned --------------------------
*
* * *
Ladies of justice
hwllo
hello
i gave you what you asked for
phone
can someone help me
Sure, I can help you. Could you please describe the legal issue you're facing?
i have been
Can you look at the chat
What is the current status of the infestation and the condition of your apartment?
am FreeLawChat and I provide legal assistance to help you with your legal issue. What is your name? Michelle Nice to meet you, Michelle. Could you please describe the legal issue you're facing I have had a roach infestation and was removed from my apartment for ten days spent a lot of money to be out and fix the issue. I lost personal belongings and all my food. In many states, landlords are responsible for pest control. Did you inform your landlord about the infestation before taking action yes This will help me provide the most accurate information regarding landlord-tenant laws in your area. What state are you located in NC In North Carolina, landlords are generally responsible for maintaining habitable conditions, which includes pest control. Did your landlord refuse to address the issue When I contacted the ER line bc I couldn’t be in the house it was so bad they didn’t call me for two days they have addressed it but won’t prorate any rent This could be crucial for your case. Did you document the condition of the apartment and your communication with the landlord it’s still going on a month later yes In North Carolina, landlords are required to maintain habitable conditions, including pest control. What is the name and contact information of your landlord General Information: - In NC, landlords must maintain habitable conditions. - You may be entitled to a rent reduction or compensation for your losses. Have you sought legal advice or contacted a local tenant's rights organization about this issue no I haven’t I am under Gross Properties This will help me provide you with the contact details of the nearest court or tenant's rights organization. What is the exact location of your apartment sherills ford NC General Information: - In NC, landlords must maintain habitable conditions. - Catawba County Courthouse is nearest to you: * Southwest Blvd, Newton, NC *, Phone: (*) *-*. What is the extent of the damage to your personal belongings and food i had to throw away all my food. They made me remove it as well and I’m have issues with seeing roaches now it’s was so bad. I also had to throw away my coffee pot toaster some cups and towels. Things like that. I have also had to spend money on sprays and such to even do what they made me before they would fog Did you keep any receipts or records of the expenses you incurred due to this issue yes General Information: - In NC, tenants may sue landlords for damages and losses due to their negligence. - Keep all receipts and records for potential reimbursement. What is the total amount of your expenses and losses due to this issue I would say what I could afford to replace right now and hotel stay about * I still haven’t replaced things bc of the money. I have included things like food while I was gone or things like that Have you considered filing a small claims lawsuit against your landlord for the damages and losses you've incurred yes that’s why I’m asking General Information: - In NC, you may be entitled to a rent reduction or refund for the period your apartment was uninhabitable. What is the total amount of rent you paid during the infestation period my rent is * a month and I was out for 10 days. In NC, you may be entitled to a rent reduction for the period your apartment was uninhabitable. Have you calculated the prorated rent for the 10 days you were out of the apartment I think it’s around * In NC, you may be entitled to a rent reduction for the period your apartment was uninhabitable. Have you asked your landlord for a rent reduction or refund for those 10 days yes they said no General Information: - In NC, you can sue your landlord in small claims court for the return of your rent and other damages. What steps have you taken after your landlord refused to reduce or refund the rent for those 10 days I researched online and now talking to you Photos, receipts, and communication records can be crucial in a legal dispute. What evidence do you have to support your claim I have videos pictures receipts and have taken pictures of anything I saw or had to throw away Have you considered seeking legal representation to help you file a small claims lawsuit against your landlord emails back and forth. Yes What is the name and contact information of your legal representative I don’t have one yet What is your budget for legal representation right now not much bc I have paid so much out. What is the maximum amount you can claim in small claims court in your area no idea. I’m assuming *-10k In North Carolina, the maximum amount you can claim in small claims court is $*,*. Have you considered filing a claim for the maximum amount i want to file something and really want what I have spent or need to spend and partly for the PTSD Have you sought medical help for your PTSD and do you have any medical records or bills related to it I have spoke with a therapist but I just haven’t slept over this bc I am kind of scared roaches will be coming out Do you have any documentation from your therapist regarding your PTSD that could be used as evidence in your case nothing written down no. But I may be able to ask her That could be helpful. Have you informed your landlord about your PTSD and the impact the infestation has had on your mental health yes Did your landlord respond or take any action after you informed them about your PTSD and the impact of the infestation on your mental health no she just told me that it’s getting better. They are trying to have me fog again I can’t afford the money and time it comes with They may be able to provide you with free or low-cost legal advice and representation. Have you considered contacting a local tenant's rights organization for assistance no I haven’t I have just started filling stuff out online It's important to ensure you're using the correct forms for your situation. What type of documents are you filling out online to speak with a lawyer. Just like this conversation What is the name of the lawyer or law firm you are trying to contact I’m not sure his name someone in maiden but it sent me to something to pay What is the name of the service or website you were directed to for payment I think regular legal help I got an email What is the name of the website where you were asked to make a payment for legal help Sorry! Can you repeat your answer again request legal help Sorry! Can you repeat your answer again All I have is a chat then they sent me to card info page What is the name of the website or service that directed you to the card info page i got an email from request legal help What is the exact name of the legal service mentioned in the email let me look What is the name of the legal service mentioned in the email you received They said Kheyonne Taylor would he contacting me What is the nature of the legal service that Kheyonne Taylor is supposed to provide you with tenant law What is the contact information for Kheyonne Taylor Kheyonne Taylor Phone: * Website: https://kheyonned.ladiesofjustice.com/?utm_source=pbls.com&utm_medium=referral&utm_content=wals-loj-*&utm_campaign=user_kheyonned -------------------------- Sorry! Can you repeat your answer again * Sorry! Can you repeat your answer again * * * Sorry! Can you repeat your answer again Ladies of justice Sorry! Can you repeat your answer again hwllo Sorry! Can you repeat your answer again hello Sorry! Can you repeat your answer again i gave you what you asked for Sorry! Can you repeat your answer again phone Sorry! Can you repeat your answer again