Tenant Communication Guidelines

Summary

Management can set guidelines for interactions with staff during work-related activities but cannot control private conversations outside work hours. If an employee initiates a topic during work hours and you follow up outside of work, managements control is limited. Its important to maintain appropriate boundaries to avoid misunderstandings. Consider discussing concerns with a legal professional if you feel your rights are impacted.

Full Conversation

Dear Leigh, I hope you had a nice weekend. I wanted to follow up on our conversation on Friday. It is important to us that we reiterate expectations regarding communication with our maintenance and office personnel. While our team is committed to providing excellent service and assisting with resident concerns, it is essential that all interactions remain appropriate and relevant. On (DATE) you approached a member of our office staff while out in the community and discussed matters not related to your lease, which made that employee feel uncomfortable.
It looks like management is concerned about your interaction with Diego. You might want to respond with a clear explanation of the events and their context, similar to what you documented. It can also be helpful to request a meeting to discuss the issue and provide your perspective.
Would you like assistance drafting a formal response?
Going forward, we request that all communication be necessary, proper, and conducted in writing. You can submit specific needs or requests via our resident portal. While we are always happy to assist, it's important that the proper channels are used to communicate your needs to us. While we value resident feedback, not all resident suggestions can be implemented. It's important that all residents feel they can voice their needs, and AMLI must balance the needs of all residents and ensure fair and effective management of our community. At times, that means making a business decision weighing factors beyond just the input of residents, including the preservation and maintenance of building systems in the community.
It seems like management is requesting that all future communication be in writing and through the resident portal. If you need help drafting a formal response to address their concerns about your interaction with Diego, I can assist with that. Would you like to proceed with drafting a response?
off hours? he lives in the building. he wasn't working. he mentioned this during a maintenance visit and i followed up with the ACLU website based on his concerns
Case Rating: *
Understood. It seems like the management has misunderstood the context of your interaction with Diego. Here’s how you might address this:
- State the interaction happened outside working hours.
- Clarify Diego initiated the topic during a prior maintenance visit.
- Emphasize you followed up with relevant, non-intrusive information.
Would you like further assistance drafting this response?
are they allowed to control my conversations?
Case Rating: *
Management cannot entirely control your private conversations, especially outside work hours. However, they can set guidelines for interactions with staff during work-related activities. If you feel this impacts your rights, consider discussing it with a legal professional.
Would you like assistance drafting a formal response to management?
if the employee told me about it during his work hours, and I provided a website when he was off work...i don't understand
Case Rating: *
Management has limited authority over personal conversations outside of work hours. However, it's essential to maintain appropriate boundaries with staff to avoid any misunderstandings. Would you like assistance drafting a response to clarify the situation with management?