Deposit Dispute Resolution Guide

Summary

Landlords in england can deduct cleaning costs from deposits only if specified in the tenancy agreement. Disputes over deposits should be raised with the deposit protection scheme, especially if there is evidence of compliance with the agreement. If unresolved, consider small claims court.

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Who handles the deposit? My landlord or the deposit protection scheme?
In England, your landlord is responsible for initially handling your deposit, but it must be protected in a government-approved deposit protection scheme within 30 days of receiving it. These schemes ensure your deposit is handled fairly and returned promptly at the end of your tenancy, provided you've met the terms of your agreement.
Do you know if your deposit was protected in one of these schemes?
Yes but my landlord is sending me reports of damage that was not there when I left the property, I have photo evidence. She is also claiming I have not given her keys but has admitted she received the keys in a separate email. I have not received my deposit even after requesting it.
You should raise a dispute with the deposit protection scheme where your deposit is held. They will look into the evidence from both sides and make a fair decision.
Have you already tried to resolve this issue directly with your landlord?
Yes, she is being very hostile and making things up
Case Rating: *
It sounds like you have a solid case, especially with your photo evidence and the contradictory statements from your landlord. Here are some steps you can take:
- Gather all your evidence, including emails and photos.
- Raise a formal dispute with the deposit protection scheme.
- If the deposit protection scheme cannot resolve the issue, consider small claims court.
Would you like more detailed guidance on any of these steps?