Summary
In California, notary publics are required to maintain a journal of all notarial acts and provide copies upon request. The notarys certificate and commission are public records. If a notary or financial institution refuses to provide these, it could be a violation of notary laws. Managers are not required to show the notarys certificate, but the notary must provide a copy of the journal entry. If denied, you can file a complaint with the California Secretary of State. Additionally, while there are no specific laws requiring managers to communicate appointment changes, good customer service practices suggest timely communication. You can file a complaint with Bank of America through their website or customer service.Full Conversation
Can Bank of America refuse to show proof of authenticity or certification of its notary publics?
Hey Rob! In California, financial institutions like Bank of America are generally not required to show proof of authenticity or certification of their notary publics to customers. However, the notary public themselves must have their credentials and can be reported if there's a suspicion of wrongdoing.
Are you facing a specific issue with a notarized document?
yes i had a document notarized by a BoA notary public and went to get the same document notarized again but the substitute notary was told by the manager they couldn't notarize it because it wasn't a document they can notarize in their system I asked if the previous notary violated a law and they refused to answer I asked for a copy of the journals entry and the manager denied that saying its confidential and when I asked for the notarys certificate she denied saying its private and propreietarys
In California, notary publics are required to maintain a journal of all notarial acts and provide copies upon request. Here are some relevant points:
- Notary publics must keep a journal and provide a copy of the entry to any member of the public upon request.
- The notary's certificate and commission are public records.
- Refusal to provide these could be a violation of notary laws.
Would you like guidance on how to file a complaint against the notary or the financial institution?
but you said that the manager is not required to show it?
Hey Rob! The manager is not required to show the notary's certificate, but the notary public must provide a copy of the journal entry upon request. You can file a complaint with the California Secretary of State if they refuse to do so.
Would you like more details on how to file this complaint?
i want to know if the manager is allowed to do that and not communicate to me when I had made a second appointment to see the notary who has helped me before and then let me wait there half of may appointment to tell me the specific banker I requested isn't there
Hi Rob! It sounds frustrating. Generally, a manager should communicate any changes to your appointment in a timely manner. While there are no specific laws requiring this, good customer service practices suggest they should inform you as soon as possible.
Would you like to know how to file a complaint with Bank of America or escalate this issue?
yes
How to File a Complaint with Bank of America:
*. Visit the Bank of America website and navigate to their "Contact Us" or "Customer Service" section.
*. Use their online form to submit a complaint.
*. You can also call their customer service number to lodge your complaint.
Would you like details on how to escalate your issue beyond Bank of America?
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