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Pexa Transfer Error Refund
Summary
The user sought assistance with a letter regarding a PEXA transfer error and requested a refund for fees. The revised letter was provided, and general information on handling disputes with PEXA and Land Registry Services in New South Wales was shared. The user was advised to document the error, contact PEXA support, and escalate to a formal complaint if necessary. For LRS, contacting the enquiry line and escalating to a formal dispute if needed was recommended.Full Conversation
We refer to the above Transfer and the enclose LRS Requisitions. We note this matter is currently being investigated by PEXA.
Due to a PEXA electronic error, the transferee’s name did not show on the Transfer and registration could not take place. We therefore received a requisition from Land Registry Services, advising us of this. We note, PEXA Transfers do not finalise unless all the details are in the PEXA Transfer. The purchaser required this to relodged immediately, as they needed to refinance the property.
We are now seeking a refund of unnecessary fees and charges payable again for both PEXA and LRS. Unfortunately, we will not be able to have a credit, as we used our own monies and will not be able to adequately show a credit on our bank records.
Could you please deposit the sum of $*.* into our Office account. Our bank accounts are as attached.
can you check my letter please
Sure, here's a revised version of your letter:
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We refer to the above Transfer and the enclosed LRS Requisitions. We note this matter is currently being investigated by PEXA.
Due to a PEXA electronic error, the transferee’s name did not appear on the Transfer, preventing registration. Consequently, we received a requisition from Land Registry Services advising us of this issue. PEXA Transfers do not finalize unless all details are included. The purchaser required this to be re-lodged immediately for refinancing the property.
We now seek a refund for the unnecessary fees and charges payable again to both PEXA and LRS. Unfortunately, we cannot receive a credit as we used our own funds and cannot adequately show a credit on our bank records.
Could you please deposit the sum of $*.* into our Office account? Our bank account details are attached.
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Is there anything else you need help with?
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We refer to the above Transfer and the enclosed LRS Requisitions. We note this matter is currently being investigated by PEXA.
Due to a PEXA electronic error, the transferee’s name did not appear on the Transfer, preventing registration. Consequently, we received a requisition from Land Registry Services advising us of this issue. PEXA Transfers do not finalize unless all details are included. The purchaser required this to be re-lodged immediately for refinancing the property.
We now seek a refund for the unnecessary fees and charges payable again to both PEXA and LRS. Unfortunately, we cannot receive a credit as we used our own funds and cannot adequately show a credit on our bank records.
Could you please deposit the sum of $*.* into our Office account? Our bank account details are attached.
---
Is there anything else you need help with?
We refer to the above Transfer and the enclose LRS Requisitions. We note this matter is currently being investigated by PEXA.
Due to a PEXA electronic error, the transferee’s name did not show on the Transfer and registration could not take place. We therefore received a requisition from Land Registry Services, advising us of this. We note, PEXA Transfers do not finalise unless all the details are in the PEXA Transfer. The purchaser required this to relodged immediately, as they needed to refinance the property.
We are now seeking a refund of unnecessary fees and charges payable again for both PEXA and LRS. Unfortunately, we will not be able to have a credit, as we used our own monies and will not be able to adequately show a credit on our bank records.
Could you please deposit the sum of $*.* into our Office account. Our bank accounts are as attached.
thank you
It appears you are dealing with an issue related to a PEXA transfer error and seeking a refund for fees.
Would you like general information on how to handle disputes involving PEXA and Land Registry Services in New South Wales, or do you need specific advice on drafting a more formal request for a refund?
Would you like general information on how to handle disputes involving PEXA and Land Registry Services in New South Wales, or do you need specific advice on drafting a more formal request for a refund?
yes please
Alright, here is some general information on handling disputes involving PEXA and Land Registry Services (LRS) in New South Wales:
- **Dispute Resolution with PEXA**:
- Contact PEXA Support: Ensure you have documented the error and all correspondence related to it.
- Formal Complaint: If unresolved, submit a formal complaint through PEXA's complaints process.
- **Dispute Resolution with LRS**:
- Contact LRS Enquiry Line: Explain the issue and provide all relevant documentation.
- Formal Dispute: If necessary, escalate to a formal dispute process with LRS.
Would you like more detailed steps on either of these processes or assistance with drafting a formal request for a refund?
- **Dispute Resolution with PEXA**:
- Contact PEXA Support: Ensure you have documented the error and all correspondence related to it.
- Formal Complaint: If unresolved, submit a formal complaint through PEXA's complaints process.
- **Dispute Resolution with LRS**:
- Contact LRS Enquiry Line: Explain the issue and provide all relevant documentation.
- Formal Dispute: If necessary, escalate to a formal dispute process with LRS.
Would you like more detailed steps on either of these processes or assistance with drafting a formal request for a refund?
no all good. Thanks you
You're welcome! If you have any more questions or need further assistance in the future, feel free to reach out. Have a great day!
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