Car Accident Insurance Dispute

Summary

Carol Sieving was involved in a car accident and was initially reported to have insurance. However, Broadview Heights and her insurance company, Hugo Insurance, later disputed her coverage. Despite providing proof of payment, her evidence was not accepted as valid proof of insurance coverage by the DMV.

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I was in a car accident on Feb 23rd and the police officer who wrote the ticket said I had insurance at the time and wrote it on the ticket, now they are saying I didn't
Who is saying that you didn't have insurance at the time of the accident?
Broadview Heights
What proof of insurance did you provide at the time of the accident?
Hugo insurance it is part of safe auto
What is the exact issue raised by Broadview Heights regarding your insurance?
They said I had no insurance at the time of the accident
Have you contacted Hugo Insurance to confirm your coverage status at the time of the accident?
Yes, they are also saying I didnt either, I did pay it twice that day. It is a pay as you go company
What evidence do you have to prove that you paid for your insurance on the day of the accident?
Copies of the payments from their web site
Have you presented these payment copies to Hugo Insurance and Broadview Heights?
Yes and the DMV
What was the response from the DMV after you presented the payment copies?
That is still was not acceptable proof
What reason did the DMV give for not accepting your proof of payment as valid insurance coverage?