Summary
To resolve a frozen bank account issue, contact Ahmedabad Cyber Cell for clarification and provide necessary documentation. If unresolved, file a complaint with the Banking Ombudsman. Visit your bank branch in person to escalate the issue. Use the Gujarat Police Cyber Cell website to track your FIR using the acknowledgement number. If needed, visit the local police station for a copy of the FIR.Full Conversation
My saving account has been debit freezed by ahemdabad cyber cell becauss *₹ has been credited in my bank account through a telegram channel who has promised me to send me ₹* if i have reviewed * location on google map. Now what can i do to unfreeze my account
To guide you effectively, could you please provide the specific location where your bank branch is located? This will help in directing you to the appropriate legal resources and authorities.
My bank branch is locates in south delhi (saket) bank name is Kotak mahindra Bank but it is freezed by ahemdabad cyber cell
To address your issue with the frozen account, you can follow these steps:
- Contact Ahmedabad Cyber Cell to understand the reason for the freeze and provide any necessary clarifications or documentation.
- File a complaint with the Banking Ombudsman if the issue is not resolved.
Do you need the contact information for the Ahmedabad Cyber Cell?
Yes i need the contact details
Ahmedabad Cyber Cell
Phone: *-* *
Address: Police Commissioner Office, Shahibaug, Ahmedabad, Gujarat *
Website: www.cybercrimegujarat.orgHave you contacted your bank's customer service to inform them about the situation?
The bank staff has only give me the acknowledgement number and mobile number of two police officee but when i try to contact the phone number are switched off all the time.
It sounds frustrating that you cannot reach the officers. Here’s what you can do next:
- Visit the nearest police station to your location in South Delhi to report the issue and ask for assistance.
- Consider filing an online complaint on the Gujarat Police Cyber Cell website.
Have you tried visiting your bank branch in person to escalate this issue further?
I have an acknowledgement number of an fir can you please help me to review the complaint.
To review the complaint thoroughly, I recommend the following steps:
*. **Visit Your Bank Branch**: Go in person to Kotak Mahindra Bank in Saket, South Delhi, and escalate the issue with senior management.
*. **Contact Ahmedabad Cyber Cell**: Use the contact details provided to persistently follow up.
~Ahmedabad Cyber Cell
Phone: *-* *
Address: Police Commissioner Office, Shahibaug, Ahmedabad, Gujarat *
Website: www.cybercrimegujarat.org
*. **File an Online Complaint**: Submit a detailed online complaint on the Gujarat Police Cyber Cell website.
Have you tried these steps, or is there any other specific assistance you need?
Can i access the fir through acknowledgement number
Yes, you can access the FIR using the acknowledgement number. Here's what you can do:
- **Visit the Gujarat Police Cyber Cell Website**: Use their online portal to track your FIR using the acknowledgement number.
- **Visit the Local Police Station**: Provide them with the acknowledgement number to get a copy of the FIR.
Have you tried these methods, or do you need more specific guidance?
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