Dealership Refuses Vehicle Delivery

Summary

The user is facing an issue with a dealership refusing vehicle delivery due to a discrepancy between the name on the insurance and the name on the vehicle registration. The insurance is under the users married name, while the vehicle registration is under the maiden name. The dealership, located in Arizona, has not provided a clear policy on resolving such discrepancies and has not been responsive to the users attempts to resolve the issue.

Full Conversation

consumer law
What specific issue are you facing related to consumer law, ****?
delership
Could you please elaborate on the issue you're having with the dealership?
no
I understand. Could you at least tell me which state you're in so I can provide some general consumer law information relevant to your location?
mi
What exactly is the issue you're having with the dealership? In Michigan, the Lemon Law protects consumers who buy or lease new motor vehicles.
delivery refused
What is the reason given by the dealership for refusing the delivery?
insurance does not match purchaser name
What is the name on the insurance and who is the actual purchaser of the vehicle?

In Michigan, insurance must be in the name of the registered owner.
married name of purchaser
Is the name on the insurance the maiden name or the married name of the purchaser? In Michigan, the name on the insurance should match the name on the vehicle's registration.
yes
To clarify, is the insurance under the maiden name or the married name of the purchaser?
married name
In Michigan, if the insurance is under the married name and the vehicle is also registered under the same name, there should be no issue. Is the vehicle registered under the married name?
registration is under maiden name
What steps have you taken so far to resolve this issue? In Michigan, you may need to update your vehicle registration to match your current legal name.
not yet registered
Have you considered updating the registration to match the name on the insurance? In Michigan, the Secretary of State handles vehicle registrations.
delivery of car refused
What is the reason given by the dealership for refusing the delivery?
none
Have you contacted the dealership to discuss the issue and find a resolution?
yes
What was the dealership's response when you discussed the issue with them?
none
What is the name of the dealership you're dealing with?
batman
What is the location of the Batman dealership?
arizona
What is the exact reason given by the Batman dealership in Arizona for refusing the delivery?
none
What is the name on the vehicle registration?
mine
xs
What is the name on the insurance policy?
maiden name
What is the reason for the discrepancy between the name on the insurance policy and the name on the vehicle registration?
dealer did not update my married name on file
Have you contacted the dealership to request an update of your married name on their records?
yes
What was the dealership's response when you requested an update of your married name on their records?
refused
What was the reason given by the dealership for refusing to update your married name on their records?
refused
What steps have you taken to resolve this issue with the dealership?
multiple contacts
What was the outcome of these multiple contacts with the dealership?
none
What is the dealership's policy on updating customer information?
none
What is the dealership's policy on vehicle delivery and registration?
no
What is the dealership's policy on insurance requirements for vehicle delivery?
insurance name name of purchaser does not need to match insurance card
What is the dealership's policy on updating customer information in their records?
none
What is the dealership's policy on resolving discrepancies between the name on the insurance policy and the name on the vehicle registration?
none
no policy
none
What is the dealership's policy on resolving discrepancies between the name on the insurance policy and the name on the vehicle registration?
there is no policy for this matter
What steps have you taken to resolve this issue with the dealership?
email and phone calls
What was the response from the dealership to your emails and phone calls?
human support
What was the content of your communication with the dealership?
human supoort
human support
What was the dealership's response to your request for human support?
fuck you
fuck off
I'm sorry to hear that you're upset. How can I assist you further with your legal issue?
stupid bitch
I'm sorry to hear that you're upset. How can I assist you further with your legal issue?