Misleading Product Description Complaint

Summary

Debra Overton from Ohio ordered a product from Because Market, believing it to be washable and reusable. Upon receiving the product, she found it to be disposable, contrary to the information provided by the sales representative. She has attempted to return the product, but has not received a response to her request for a return label. She has also tried contacting Because Markets customer service, but has not been successful. She was advised to review the companys return policy, send a written complaint, and consider filing a complaint with the Ohio Attorney Generals Office or the Better Business Bureau. She was also advised to seek legal advice from a consumer protection attorney in Ohio.

Full Conversation

I ordered a product after speaking to a man at Because market
Did you receive the product you ordered from Because Market?
Yes then I noticed that the man I spoke to lied to me about their product he said it was washable thus reusable when I received product I found that it was in fact disposable which was not what the man told me and I would like a return address label so to return product I have sent an email asking for a return label , to no avail the man I spoke to assured me that the product was washable but in fact it was disposable if I knew that the product was basically adult diapers I would not have ordered it
I'm sorry to hear about your experience. To clarify, did you receive any response to your email requesting a return label?
hello are you still with me?
Yes, I'm still here. I apologize for the delay. Did you receive any response to your email requesting a return label?
No I have not received a reply
I'm sorry to hear that you haven't received a reply to your email requesting a return label. Have you tried reaching out to Because Market through any other means, such as their customer service phone number?
yes and I get no where they just keep asking for my email I give them my email address and still I can’t contact them further it’s starting to make me so angry I am so stressed over this, thus the reason I have contacted you I am sorry to ask you again but are you still with me I’ll have to just drop this it’s to stressful
I understand that you're feeling frustrated and stressed about not being able to contact Because Market. I'm here to help you. Can you please provide me with the location where you made the purchase?
I am in Ohio and I have delt with Because over the internet
I'm sorry to hear about your frustrating experience with Because Market. In Ohio, you have certain rights as a consumer. Here are some general steps you can take:

*. Review the return policy of Because Market on their website.
*. Send a written complaint to Because Market, detailing the issue and requesting a return label.
*. If you don't receive a response, you can file a complaint with the Ohio Attorney General's Office or the Better Business Bureau.
*. Consider seeking legal advice from a consumer protection attorney in Ohio.

If you need further assistance, please let me know.
I know that the $*.* I lost over this and that just isn’t worth this stress Hopefully they don’t send another package
I understand that losing $*.* over this issue is causing you stress. It's important to address the situation. If you have any further questions or need assistance, please let me know.
Thank you for your time. Have a good day.
You're welcome! If you have any more questions in the future, feel free to reach out. Have a great day!