Fighting Illegal Credit Card Charges

Summary

The user is seeking advice on how to dispute an illegal charge on their Discover credit card by Enterprise in Florida. They were advised to contact their credit card company in writing within 60 days of the charge, provide evidence to support their claim, and file a complaint with the Florida Attorney Generals Office. They were also informed about the importance of escalating their complaint within the company and the possibility of seeking help from a consumer protection lawyer. The user was provided with the contact number for the Florida Bar Associations Lawyer Referral Service.

Full Conversation

foorida
I'm sorry, but "foorida" doesn't seem to be a valid location. Could you please confirm your current state of residence?
florida
What specific charge are you referring to? In Florida, you can dispute a credit card charge by contacting your credit card company in writing within 60 days of the charge.
credit card
What is the nature of the illegal charge on your credit card? In Florida, you can dispute a charge by contacting your credit card company in writing within 60 days of the charge.
they conspired with a merchant to wrongfully charge me without my consent
What evidence do you have to support your claim of conspiracy? In Florida, you can file a complaint with the Florida Attorney General's Office. Their contact number is *-*-*-*.
I have taken pictures
What do these pictures show that supports your claim? In Florida, evidence is crucial in proving fraudulent charges.
everything
What is the name of the credit card company and the merchant involved in this issue?
discover and enterprise
What is the exact amount that was wrongfully charged to your Discover card by Enterprise? In Florida, the amount could affect the severity of the fraud.
*
What date was this charge made? In Florida, it's important to report fraudulent charges as soon as possible.
june *
What steps have you taken so far to dispute this charge with Discover and Enterprise?
i am seeking legal help
Have you contacted Discover and Enterprise about this issue? In Florida, it's crucial to report fraudulent charges to your credit card company as soon as possible.
yes
What was their response when you contacted Discover and Enterprise about this issue?
They refused to let me speak to supervisors
What was the reason given for not allowing you to speak with a supervisor? In Florida, you have the right to escalate your complaint within the company.
that they did not have supervisors
What was the outcome of your complaint with the Florida Attorney General's Office?

In Florida:
- You can escalate your complaint within the company.
- You can also file a complaint with the Consumer Financial Protection Bureau.
i have not contacted them yet
What's stopping you from contacting the Florida Attorney General's Office? They can assist you in resolving this issue. Their contact number is *-*-*-*.
I want to contact a lawyer first
What type of lawyer are you looking to contact? In Florida, consumer protection lawyers specialize in cases like yours.
put me in contact with a person
I'm sorry, but as a legal information provider, I can't directly connect you with a lawyer. However, you can contact the Florida Bar Association's Lawyer Referral Service at *-*-*-*.