Summary
The user is facing a dispute with an internet company, Magnus, over a modem that never worked. The company is attempting to charge the user $600 for the modem. The user cancelled the service within two weeks and informed the company about the issue. The company promised to send an email regarding the return of the modem but never did. The user has a screenshot of the conversation as proof. The user contacted the Indiana Attorney Generals office but received a letter stating they couldnt do anything if the company didnt respond.Full Conversation
an internet company that never worked won’t just let me send modem back and trying to charge me * for it
Did you sign a contract with the internet company? If so, what does it say about equipment return and charges?
it was over the phone so I didn’t sign anything.
Did you receive any terms and conditions via email or any other form after the phone conversation?
No
What state are you located in? This will help me provide the most accurate information regarding consumer protection laws in your area.
indiana
What is the name of the internet company you're dealing with?
magnus
What date did you start and end your service with Magnus?
In Indiana, the Attorney General's office handles consumer complaints. You can contact them at (*) *-* or visit their office at * W. Washington Street, 5th Floor, Indianapolis, IN *.
January I canceled after * weeks of it not working
Did you inform Magnus about the issue and your intent to cancel within those * weeks?
In Indiana, the Deceptive Consumer Sales Act protects consumers from deceptive and unconscionable sales practices.
yes they said they would send me an email and didn’t
Did you follow up with them or have any written communication about the cancellation? In Indiana, it's important to have written proof of cancellation for disputes.
then they blocked me
Did you make any payments to Magnus and if so, how were these transactions made?
I cut off card before any payments went through because they were jerking me around
Did you manage to record any of your phone conversations with the company or have any other form of evidence about your interactions with them?
I snapped a screenshot of conversation on messenger
What does the screenshot of the conversation on messenger show?
It says on January * I told them I wanted to cancel because I had the modem for a month and it didn’t work.
What does the contract or terms of service say about equipment return and charges?
I didn’t have one. But the guy on the phone said 14 day trial. And I asked about that when they said to wait for another card and he said 14 days after it started working. And it never did
What actions have you taken since then to resolve this issue with Magnus?
I contacted the attorney general. I got a letter saying they couldn’t do anything if the company didn’t respond
What was the exact date you contacted the attorney general and what was their response?
they were waiting for their response. Letter is dated July *
What was the last communication you had with Magnus and what was the content of that communication?
They said they would send me an email on how to return the modem and I never got one. After that I couldn’t reach them on phone or messenger
Did you try to reach out to them via any other means like email or postal mail regarding the return of the modem?
I assumed that I was blocked wouldn’t they just ignore it
Did you receive any written confirmation or receipt when you received the modem from Magnus?
no
What was the date you received the modem from Magnus?
December *
What was the date you attempted to return the modem to Magnus?
january *
What was the response from Magnus when you attempted to return the modem on January *?
They said they would send me an email and they didn’t
Did you keep any proof of your attempts to contact Magnus about the modem return?
screenshots
What does the screenshot show regarding your attempts to return the modem?
That I wanted to cancel
What actions have you taken since receiving the letter from the Attorney General's office dated July *?
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