Product Refund Legal Guidance

Summary

Under the Consumer Rights Act 2015, consumers can claim a refund for faulty products within 30 days of purchase. After this period, they may be entitled to a repair or replacement. Once the warranty expires, consumer rights are limited, but they can argue the product was not of satisfactory quality at the time of purchase. If legal action is taken, consulting a lawyer specializing in consumer law is advisable.

Full Conversation

I am representing a business. One of our products allegedly nearly caused physical harm to a customer (it should be noted, it did not actually cause her any physical harm). It is out of warranty however we have offered a replacement, yet she is insisting on a refund. We do not want to offer a refund as this is not our policy.
Hey ****, since the product did not cause actual harm and is out of warranty, here are some points to consider:
- Consumer Rights Act *: Customers are entitled to a refund for faulty goods, but this typically applies within a reasonable time frame.
- Offering a replacement can be considered a reasonable solution.
- Consider seeking legal advice if the customer persists in demanding a refund.
Is the customer taking any legal steps or threatening to do so?
Yes she is taking legal action
Hey ****! Since the customer is taking legal action, it might be beneficial to consult with a lawyer who specializes in consumer law. Would you like assistance in connecting with local lawyers who can help with your case? Also, could you share the location of your business?
What does the Consumer Rights Act of * say about faulty products that are outside of their warranty
Case Rating: *
Under the Consumer Rights Act *, if a product is faulty, consumers can claim a refund within 30 days of purchase. Beyond this period, they may be entitled to a repair or replacement. Once the warranty expires, the consumer's rights may be limited, but they could still argue the product was not of satisfactory quality at purchase time.
Would you like to be connected to local lawyers who can better assist you with your case?