Summary
The user believes they experienced a bait and switch situation with Walmart and a third-party seller, iHerb. They ordered a Nintendo gaming bundle but received vitamins instead. Despite expressing a preference for receiving the correct product, the companies issued a refund. The user was advised to file a complaint with the Federal Trade Commission (FTC) if they were unsatisfied with the resolution.Full Conversation
I am wondering if I have a bait and switch situation on my hands
Can you provide more details about the situation?
In general, bait and switch is illegal under federal and most state laws. It involves advertising a product at a low price, then substituting a higher-priced product.
Walmart Inc and its app have a Nintendo gaming bundle listed for $*, fulfilled by a third party seller, iHerb. When I received the item, it was vitamins. Neither Walmart nor iHerb chooses to take blame or responsibility for this ‘error’
Did you try to return the item and get a refund?
In general, online marketplaces have policies to protect buyers from false advertising. You may also file a complaint with the Federal Trade Commission.
They issued a refund after I expressly stated I did not want a refund
What action did you want to take instead of a refund?
- Generally, consumers have the right to choose a replacement or repair in case of faulty goods.
I wanted to receive the advertised products
Did you communicate your preference for receiving the advertised product over a refund to Walmart or iHerb?
- Generally, sellers should try to fulfill the customer's preference in case of incorrect product delivery.
Yes
What was their response when you communicated your preference?
Generally,
- Sellers should address customer's preference in case of incorrect product delivery.
- If not satisfied, you can file a complaint with the Federal Trade Commission.
To both
What was the response of Walmart and iHerb when you communicated your preference for receiving the advertised product over a refund?
Generally,
- Sellers should address customer's preference in case of incorrect product delivery.
- If not satisfied, you can file a complaint with the Federal Trade Commission.
They ignored the request and issued a refund
Did you file a complaint with the Federal Trade Commission (FTC) about this issue?
General Information:
- The FTC handles complaints about deceptive or unfair business practices.
- To file a complaint, visit www.ftc.gov/complaint.
Not yet, but I will now
That's a good step. Is there anything else I can assist you with regarding this matter?
Not right now
Alright, Brittany. Feel free to reach out if you have any more questions or need further assistance.
Thank you
It seems like you've been through a frustrating situation. If you decide to file a complaint with the FTC, remember:
- The FTC handles complaints about deceptive or unfair business practices.
- To file a complaint, visit www.ftc.gov/complaint.
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