Movers Scam Refund Dispute

Summary

The user hired a moving company and paid $10,000 upfront. The company later demanded an additional $2,000 citing a new DOT law, but failed to provide any proof of such a law. The user cancelled the service but the company refused to refund the money. The user disputed the charges with their bank, USAA, but the dispute was unsuccessful. The user is now seeking legal help to recover their money.

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We hired movers, signed a contract and paid the money. * weeks before the move they asked for more money based on some "new DOT law" they couldn't provide any information on. We cancelled. They would not refund us so we disputed the charges with the bank. That did not work so now we are seeking legal help to get our money back.
What state are you located in, ****? This will help me provide the most accurate information regarding your legal issue.
The move was from Oregon to Alabama
What was the total amount you paid to the movers? In general, you may be able to file a small claims lawsuit if the amount is under a certain limit.
*,* And we do have messages from them asking for more money.
What was the name of the moving company and did they provide any written contract or agreement?
Only vans and yes we have a written contract
What specific terms are outlined in your contract regarding cancellation and refunds?
It says we had * hours do cancel from the time the contract was signed and no refunds after * hours other than to move at a later date
What is the exact wording of the "new DOT law" they mentioned? It's important to verify if such a law exists.
They just said there was a new law and we asked for proof and they never provided any. My husband is finding the exact message from them now so i can forward it to you.
What is the exact date you signed the contract and the date you cancelled it? This will help determine if you were within the cancellation period.
We signed the contract over a month before the move and they tried to ask for more money about * weeks before the move. Im trying to find exact dates now.
What is the exact amount they asked for in addition to the initial $*,*?
* but said they could drop it to * if we signed now
What was the reason given by your bank for not being able to dispute the charges?
We found out today the disputed charges didn't go through and were waiting on an answer from the bank.
What was the bank's reason for not processing the disputed charges?
I'm trying to get all the exact information from my husband now, hes at work so it's taking a minute.
What is the name of your bank? This will help me provide you with the general rules and regulations regarding disputed charges.
USAA
What was the reason given by USAA for not processing the disputed charges?

In general, banks have specific timeframes and conditions for disputing charges.
They gave us the money temporarily and today took it all back. We are still waiting on paperwork from them explaining.
What is the exact date when you disputed the charges with USAA?
We do still have all the text messages and email conversations with them though
What is the content of the text messages and email conversations you have with the moving company?
I apologize, I'm waiting on my husband to have a moment at work to send over all the exact information.
What is the exact date when you disputed the charges with USAA?
So they sent the contract through a link we cant access anymore. We stupidly did not save a copy for ourselves.