Deposit Refund Policy Violation

Summary

The user canceled an appointment three days in advance but was still charged a deposit, despite the businesss policy stating no charge if canceled 24 hours in advance. The user should gather written evidence, contact the business to resolve the issue, and consider disputing the charge with their credit card company if unresolved. Consulting a local attorney may also be beneficial.

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if you call * hours prior to your appt you will not be charged a deposit fee
Case Rating: *.
It sounds like the business may have violated its own cancellation policy, which could be grounds for a claim.
- You canceled three days in advance, yet were still charged.
- The policy states no charge if canceled * hours in advance.
Do you have any written evidence of the cancellation policy and your communication with them?
I got a text that my appt was cancelled, the day of the cancellation, and my credit card statement shows on */* I was charged the deposit
It sounds like you might have a valid claim if the business violated its own cancellation policy. Here are a few steps you can take:
- Gather any written evidence, such as the text message and cancellation policy.
- Contact the business to resolve the issue directly.
- If unresolved, consider disputing the charge with your credit card company.
Do you have any other questions or need further details on how to proceed?
no, thx
It seems like you have a strong case for disputing the charge based on the provided cancellation policy. The next steps include:
- Contacting the business with all your evidence (text message, cancellation policy, credit card statement).
- If unresolved, dispute the charge with your credit card company.
If you need further assistance or wish to take legal action, consider consulting with a local attorney to explore your options.