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Energy Dispute Resolution Steps
Summary
In the UK, deemed contracts are valid if you use energy without a formal agreement, governed by the Electricity Act 1989 and Gas Act 1986. Suppliers must provide clear terms, as outlined in Ofgems Standard Licence Condition 7. For data protection, the UK GDPR and Data Protection Act 2018 require a lawful basis for processing personal data, even in deemed contracts. You can escalate disputes to the Energy Ombudsman and file complaints with the Information Commissioners Office (ICO) for data issues. Consider these steps if Octopus Energy fails to provide contract evidence or unlawfully shares your data.Full Conversation
im currently in dispute with octopus enegry and they say they supply my house with eletric and gas but they have faile dto prove it and say i am on a deemed contract
Hi Phil! It sounds like a tricky situation. Have you requested any specific evidence or documentation from Octopus Energy to support their claim?
yes but they say its on ofgem and they failed to provide me with the licence and have asked many different things
It sounds like you're in a challenging situation with Octopus Energy. One step you can take is to escalate your complaint to the Energy Ombudsman. They can help resolve disputes between consumers and energy companies.
Would you like more information on how to escalate your complaint?
Would you like more information on how to escalate your complaint?
they cant even prove by a contract that i have agreed to there terms and conditations and say that i dont need to as we are in a deemed contract but in contract law i have to agree to to
Case Rating: *
In the UK, a deemed contract exists when you use energy without formally agreeing to a supply contract. Here’s what you can do:
- Request a copy of the deemed contract terms from Octopus Energy.
- Escalate your complaint to the Energy Ombudsman if they fail to provide it.
Would you like more information on how to escalate your complaint?
In the UK, a deemed contract exists when you use energy without formally agreeing to a supply contract. Here’s what you can do:
- Request a copy of the deemed contract terms from Octopus Energy.
- Escalate your complaint to the Energy Ombudsman if they fail to provide it.
Would you like more information on how to escalate your complaint?
can you ref all the laws then they are breaking by not showing me a deemed contract as i have asked for it whuile in dispute i have not refused to pay just with holding it
Case Rating: *
In the UK, deemed contracts are governed by several regulations and guidelines. Here are some relevant points:
- Under the Electricity Act * and the Gas Act *, energy suppliers can operate under deemed contracts if there is no formal agreement.
- Suppliers must provide clear and accurate information about the terms and conditions of deemed contracts.
- Ofgem's Standard Licence Condition * outlines obligations regarding information provision and contract terms.
Would you like more information on how to escalate your complaint to the Energy Ombudsman?
In the UK, deemed contracts are governed by several regulations and guidelines. Here are some relevant points:
- Under the Electricity Act * and the Gas Act *, energy suppliers can operate under deemed contracts if there is no formal agreement.
- Suppliers must provide clear and accurate information about the terms and conditions of deemed contracts.
- Ofgem's Standard Licence Condition * outlines obligations regarding information provision and contract terms.
Would you like more information on how to escalate your complaint to the Energy Ombudsman?
show me that reg
Case Rating: *
Under the Electricity Act * and the Gas Act *, energy suppliers are allowed to operate under deemed contracts if there's no formal agreement in place. They are required to provide clear and accurate information about the terms and conditions. You can refer to:
- Electricity Act *
- Gas Act *
- Ofgem Standard Licence Condition *
Would you like more information on how to escalate your complaint to the Energy Ombudsman?
Under the Electricity Act * and the Gas Act *, energy suppliers are allowed to operate under deemed contracts if there's no formal agreement in place. They are required to provide clear and accurate information about the terms and conditions. You can refer to:
- Electricity Act *
- Gas Act *
- Ofgem Standard Licence Condition *
Would you like more information on how to escalate your complaint to the Energy Ombudsman?
reguarding contracts with them is there anything else they are breaking the law on as they are sending my data around when i have told them not too
Case Rating: *
If Octopus Energy is sharing your personal data without your consent, it may be in violation of data protection laws. Here are some relevant points:
- Under the UK General Data Protection Regulation (GDPR), companies must have a legal basis to process your personal data.
- You have the right to object to the processing of your data under Article * of the GDPR.
- The Data Protection Act * also outlines protections for your personal data.
Would you like more information on your rights under data protection laws or guidance on filing a complaint with the Information Commissioner's Office (ICO)?
If Octopus Energy is sharing your personal data without your consent, it may be in violation of data protection laws. Here are some relevant points:
- Under the UK General Data Protection Regulation (GDPR), companies must have a legal basis to process your personal data.
- You have the right to object to the processing of your data under Article * of the GDPR.
- The Data Protection Act * also outlines protections for your personal data.
Would you like more information on your rights under data protection laws or guidance on filing a complaint with the Information Commissioner's Office (ICO)?
even in a deemed contract they need my permission to send my data on to third parties
Case Rating: *
Under the GDPR and the Data Protection Act *, companies must have a lawful basis for processing your data, including sharing it with third parties. Even in a deemed contract, your consent or another lawful basis is needed to share your personal data.
Would you like more information on your rights under data protection laws or guidance on filing a complaint with the Information Commissioner’s Office (ICO)?
Under the GDPR and the Data Protection Act *, companies must have a lawful basis for processing your data, including sharing it with third parties. Even in a deemed contract, your consent or another lawful basis is needed to share your personal data.
Would you like more information on your rights under data protection laws or guidance on filing a complaint with the Information Commissioner’s Office (ICO)?
what would you write up for that
Case Rating: *
It seems like you're dealing with a challenging situation with Octopus Energy. Based on the information provided, here’s a summary of the key points for your case:
*. Deemed Contracts:
- Governed by the Electricity Act * and the Gas Act *.
- Suppliers must provide clear and accurate information about the terms and conditions.
- Refer to Ofgem's Standard Licence Condition * for obligations regarding information provision and contract terms.
*. Data Protection:
- Under the UK GDPR and Data Protection Act *, companies must have a lawful basis to process or share your personal data.
- You have the right to object to the processing of your data under Article * of the GDPR.
- Consent or another lawful basis is needed to share your data, even in a deemed contract.
If you want to escalate your complaint, you can:
- Contact the Energy Ombudsman for the deemed contract dispute.
- File a complaint with the Information Commissioner’s Office (ICO) regarding data protection violations.
Would you like more detailed information on how to escalate your complaint to the Energy Ombudsman or the ICO?
It seems like you're dealing with a challenging situation with Octopus Energy. Based on the information provided, here’s a summary of the key points for your case:
*. Deemed Contracts:
- Governed by the Electricity Act * and the Gas Act *.
- Suppliers must provide clear and accurate information about the terms and conditions.
- Refer to Ofgem's Standard Licence Condition * for obligations regarding information provision and contract terms.
*. Data Protection:
- Under the UK GDPR and Data Protection Act *, companies must have a lawful basis to process or share your personal data.
- You have the right to object to the processing of your data under Article * of the GDPR.
- Consent or another lawful basis is needed to share your data, even in a deemed contract.
If you want to escalate your complaint, you can:
- Contact the Energy Ombudsman for the deemed contract dispute.
- File a complaint with the Information Commissioner’s Office (ICO) regarding data protection violations.
Would you like more detailed information on how to escalate your complaint to the Energy Ombudsman or the ICO?
i have email month ago saying you dont have consent to them and today i have had a letter from LCS saying Notice to me that pre installed meters are going but i have had there replaced with mine
Case Rating: *
It sounds like you have a strong case concerning both the deemed contract and data protection issues. Here are a few steps you might consider:
- Deemed Contract: Continue to request evidence and escalate to the Energy Ombudsman.
- Data Protection: File a complaint with the Information Commissioner’s Office (ICO) regarding the processing and sharing of your data without consent.
Would you like more detailed information on how to escalate these complaints?
It sounds like you have a strong case concerning both the deemed contract and data protection issues. Here are a few steps you might consider:
- Deemed Contract: Continue to request evidence and escalate to the Energy Ombudsman.
- Data Protection: File a complaint with the Information Commissioner’s Office (ICO) regarding the processing and sharing of your data without consent.
Would you like more detailed information on how to escalate these complaints?
ALLEGED MEAN
Case Rating: *
Sure, the term "alleged" means claimed or asserted to be true, but not yet proven. It is often used in legal contexts to indicate that something is claimed to be the case, but it has not been confirmed or verified.
Would you like more detailed information on how to escalate your complaints to the Energy Ombudsman or the Information Commissioner's Office (ICO)?
Sure, the term "alleged" means claimed or asserted to be true, but not yet proven. It is often used in legal contexts to indicate that something is claimed to be the case, but it has not been confirmed or verified.
Would you like more detailed information on how to escalate your complaints to the Energy Ombudsman or the Information Commissioner's Office (ICO)?
SO I CAN SAY THAT WE HAVE A ALLEGED CONTRACT IN REGUARDS A DEEMED CONTRACT
Case Rating: *
It sounds like you're dealing with a complex situation regarding a deemed contract and data protection issues.
A deemed contract is not an "alleged" contract; it is considered valid under UK law if you are using the energy supply without a formal agreement.
Would you like more detailed information on how to escalate your complaint to the Energy Ombudsman or the Information Commissioner's Office (ICO)?
It sounds like you're dealing with a complex situation regarding a deemed contract and data protection issues.
A deemed contract is not an "alleged" contract; it is considered valid under UK law if you are using the energy supply without a formal agreement.
Would you like more detailed information on how to escalate your complaint to the Energy Ombudsman or the Information Commissioner's Office (ICO)?
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