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Consumer Rights Refund Request
Summary
Under the Consumer Rights Act 2015 in England, products must be of satisfactory quality and fit for purpose. Short expiry dates that dont allow reasonable consumption time may not meet these standards. If a shop initially agreed to a refund but later offered a coupon, you can request a refund for larger portion items with short expiry dates, citing the Act. If the shop refuses, consider contacting the Citizens Advice consumer helpline or pursuing a formal complaint.Full Conversation
This is my message to the shop : I am writing to request a partial exchange for my recent order N1000006296. The main reason for this request is that several items are set to expire soon: - 【*入】MARUWA 北海道雜錦海鮮拉麵 (*款口味各*份) - expire on * October * - 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October * - 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October * - 【果仁/*條入】ROYCE' 朱古力棒 - expire on * October * - 【可可榛子/*片入】ROYCE' 曲奇棍 (*枚入) - expire on * October * - Northmart株式會社 芝士魷魚粒 (*粒) - expire on * October * Generally, I expect a minimum of a month for a consumption period, and with these items expiring so soon, I am unable to use them in time. Additionally, I would like to express my dissatisfaction with the delivery experience. The order was delayed by *-16 days, and the parcel was extremely poorly packed, with only a few tape strips holding it together. This is not acceptable for the quality of service I expect. I hope you will address this issue promptly.
It sounds like you're dealing with an issue involving consumer rights and product quality. In England, you may have rights under the Consumer Rights Act *, which covers:
- Products must be of satisfactory quality and fit for purpose.
- Goods should match the description provided at the time of purchase.
If the products don't meet these standards, you might be entitled to a refund, exchange, or repair. Have you contacted the shop about this issue yet, and if so, what was their response?
- Products must be of satisfactory quality and fit for purpose.
- Goods should match the description provided at the time of purchase.
If the products don't meet these standards, you might be entitled to a refund, exchange, or repair. Have you contacted the shop about this issue yet, and if so, what was their response?
This is shops first reply immediately which i am ok with it : Hello! Sorry to hear that you have received some items with short expiry dates. We normally will leave *-* weeks before expiry date of the products. Thus, we are only able to issue refund for: - 【*入】MARUWA 北海道雜錦海鮮拉麵 (*款口味各*份) - expire on * October * - - 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October * - - 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October * The refund will be processed within * working days, thank you Regarding the delivery experience, we will inform our courier partners to pack the items in a more decent way and handle the parcel with care in future. We are sorry for any inconvenience caused. //////// This is their response next day which i am not ok with it : Hello! Having checked with HK office, as the products are still edible (not expired yet), we will issue a GBP * coupon code to you instead of a refund, thank you for your understanding. ////////// help me reply them
Here's a possible response you could use:
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Dear [Shop's Name],
Thank you for your prompt replies to my concerns. While I appreciate the offer of a GBP * coupon, I believe a refund is more appropriate given the short expiry dates of the items. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose, which I believe these items do not meet due to the impending expiry. I would appreciate if you could reconsider your decision and process the refund initially agreed upon.
Thank you for your attention to this matter.
Best regards,
[Your Name]
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Feel free to personalize it further if needed!
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Dear [Shop's Name],
Thank you for your prompt replies to my concerns. While I appreciate the offer of a GBP * coupon, I believe a refund is more appropriate given the short expiry dates of the items. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose, which I believe these items do not meet due to the impending expiry. I would appreciate if you could reconsider your decision and process the refund initially agreed upon.
Thank you for your attention to this matter.
Best regards,
[Your Name]
---
Feel free to personalize it further if needed!
In your opinion, is my request reasonable,
Case Rating: *
Your request for a refund instead of a coupon is reasonable, given the short expiry dates of the products. Under the Consumer Rights Act *, you have the right to receive goods of satisfactory quality that match the description, which these items may not meet. The initial agreement on a refund was appropriate.
Your request for a refund instead of a coupon is reasonable, given the short expiry dates of the products. Under the Consumer Rights Act *, you have the right to receive goods of satisfactory quality that match the description, which these items may not meet. The initial agreement on a refund was appropriate.
Any examples of Consumer Rights Act *, how short expiry date is reasonable and not reasonable that i should ask for refund
Case Rating: *
Under the Consumer Rights Act *:
- Goods must be of satisfactory quality, fit for purpose, and as described.
- Short expiry dates are generally considered unreasonable if they prevent normal consumption.
- A reasonable expiry date allows sufficient time for use before expiration.
Your request for a refund is reasonable due to the short expiry dates.
Under the Consumer Rights Act *:
- Goods must be of satisfactory quality, fit for purpose, and as described.
- Short expiry dates are generally considered unreasonable if they prevent normal consumption.
- A reasonable expiry date allows sufficient time for use before expiration.
Your request for a refund is reasonable due to the short expiry dates.
Any numbers of how short the expiry date is too short
Case Rating: *
Under the Consumer Rights Act *, there's no specific number defining "too short" for expiry dates. However, an expiry date that doesn't allow reasonable time to consume the product can be considered unsatisfactory. Typically, a minimum of a month is reasonable for most products.
Under the Consumer Rights Act *, there's no specific number defining "too short" for expiry dates. However, an expiry date that doesn't allow reasonable time to consume the product can be considered unsatisfactory. Typically, a minimum of a month is reasonable for most products.
Any case or information support ‘ a month’
Case Rating: *
In England, the Consumer Rights Act * does not specify a precise duration that defines "too short" for expiry dates. However, goods should be of satisfactory quality and fit for purpose. Generally, an expiry period of at least one month is deemed reasonable for most products to allow adequate time for consumption.
In England, the Consumer Rights Act * does not specify a precise duration that defines "too short" for expiry dates. However, goods should be of satisfactory quality and fit for purpose. Generally, an expiry period of at least one month is deemed reasonable for most products to allow adequate time for consumption.
If they say no, what can I do
Case Rating: *
If the shop declines your request for a refund, you can escalate the issue by:
- Contacting the Citizens Advice consumer helpline for further guidance.
- Considering a formal complaint to the shop, explaining your rights under the Consumer Rights Act *.
- Taking the issue to the Small Claims Court if necessary.
If the shop declines your request for a refund, you can escalate the issue by:
- Contacting the Citizens Advice consumer helpline for further guidance.
- Considering a formal complaint to the shop, explaining your rights under the Consumer Rights Act *.
- Taking the issue to the Small Claims Court if necessary.
They said they will refund it yesterday, and sudden say no today, i thought they will refund, so i used some of the almost expire product, if they requests me to return the product, how can i do
Case Rating: *
If the shop requests you to return the product, you can:
- Inform them that you've used some items based on their initial refund agreement.
- Explain your consumer rights under the Consumer Rights Act *.
- Consider negotiating a partial refund or exchange for the unused items.
If they persist, you may need to contact the Citizens Advice consumer helpline for further guidance.
If the shop requests you to return the product, you can:
- Inform them that you've used some items based on their initial refund agreement.
- Explain your consumer rights under the Consumer Rights Act *.
- Consider negotiating a partial refund or exchange for the unused items.
If they persist, you may need to contact the Citizens Advice consumer helpline for further guidance.
Now a less ai, more law profession reply to them based on their coupon offer
Case Rating: *
Dear [Shop's Name],
I appreciate your correspondence regarding the expiry dates issue. A GBP * coupon doesn’t adequately address the problem, as the items don’t allow reasonable consumption time. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request the refund initially agreed upon.
Best regards,
[Your Name]
Dear [Shop's Name],
I appreciate your correspondence regarding the expiry dates issue. A GBP * coupon doesn’t adequately address the problem, as the items don’t allow reasonable consumption time. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request the refund initially agreed upon.
Best regards,
[Your Name]
To show my reasonable, maybe should i offer they can just refund on 【*入】MARUWA 北海道雜錦海鮮拉麵 (*款口味各*份) - expire on * October * - - 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October * , as they are larger portion food and I can’t finish it within the consumable date, and no need them to refund【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October *, as this is a small pack of snack? Is it appropriate or should i stick on my very first request all goods expire within one month should be refunded
Case Rating: *
It might be reasonable to focus on the refund for the larger portion items with shorter expiry dates, as they are harder to consume in time. Offering flexibility on smaller items can demonstrate your willingness to compromise. Ultimately, it's your choice whether to adjust your request or stick to your original stance for all items.
It might be reasonable to focus on the refund for the larger portion items with shorter expiry dates, as they are harder to consume in time. Offering flexibility on smaller items can demonstrate your willingness to compromise. Ultimately, it's your choice whether to adjust your request or stick to your original stance for all items.
Maybe offer only refund larger portion, rewrite message
Case Rating: *
Here's a revised response:
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Dear [Shop's Name],
Thank you for addressing my concerns. While I appreciate the GBP * coupon offer, I believe a refund for the larger portion items with shorter expiry dates is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expiring soon
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expiring soon
These items don't allow reasonable consumption time. I am willing to keep the smaller snack packs that expire later. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to tailor it further!
Here's a revised response:
---
Dear [Shop's Name],
Thank you for addressing my concerns. While I appreciate the GBP * coupon offer, I believe a refund for the larger portion items with shorter expiry dates is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expiring soon
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expiring soon
These items don't allow reasonable consumption time. I am willing to keep the smaller snack packs that expire later. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to tailor it further!
Mention the expiry date and the product that they initially offer refund that i am willing not to refund now
Case Rating: *
Here's a revised response mentioning the expiry dates:
---
Dear [Shop's Name],
Thank you for addressing my concerns. While I appreciate the GBP * coupon offer, I believe a refund for the larger portion items with shorter expiry dates is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expire on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October *
These items don't allow reasonable consumption time. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October *. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to tailor it further!
Here's a revised response mentioning the expiry dates:
---
Dear [Shop's Name],
Thank you for addressing my concerns. While I appreciate the GBP * coupon offer, I believe a refund for the larger portion items with shorter expiry dates is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expire on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October *
These items don't allow reasonable consumption time. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October *. According to the Consumer Rights Act *, products should be of satisfactory quality and fit for purpose. I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to tailor it further!
As it is a relatively small portion of snack
Case Rating: *
It looks like you're navigating a consumer rights issue with a shop regarding product expiry dates and refunds. Your revised approach in seeking a refund for larger portion items while accepting smaller snacks shows willingness to compromise, which can be beneficial in negotiations. If the shop is unresponsive, remember you can seek advice from the Citizens Advice consumer helpline or consider a formal complaint. Good luck with your correspondence!
It looks like you're navigating a consumer rights issue with a shop regarding product expiry dates and refunds. Your revised approach in seeking a refund for larger portion items while accepting smaller snacks shows willingness to compromise, which can be beneficial in negotiations. If the shop is unresponsive, remember you can seek advice from the Citizens Advice consumer helpline or consider a formal complaint. Good luck with your correspondence!
Mention i am willing to keep that due to its small portion, and when mention CRA2015, satisfactory quality and fit for purpose, mention why this two goods doesn’t meet the requirement
Case Rating: *
Here's a refined message you might consider sending:
---
Dear [Shop's Name],
Thank you for your response. While I appreciate the offer of a GBP * coupon, I believe a refund for the larger portion items is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expire on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October *
These items do not allow reasonable consumption time, failing to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October * due to its small portion size.
I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to adjust it further based on your preferences!
Here's a refined message you might consider sending:
---
Dear [Shop's Name],
Thank you for your response. While I appreciate the offer of a GBP * coupon, I believe a refund for the larger portion items is more appropriate. Specifically, I request a refund for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expire on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expire on * October *
These items do not allow reasonable consumption time, failing to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expire on * October * due to its small portion size.
I kindly request your reconsideration.
Best regards,
[Your Name]
---
Feel free to adjust it further based on your preferences!
I kindly request seems too polite and begging, any better way
Case Rating: *
Certainly! Here's a revised version:
---
Dear [Shop's Name],
Thank you for your response. While I appreciate the offer of a GBP * coupon, I believe a refund for the larger portion items is more appropriate. Specifically, a refund is needed for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expires on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expires on * October *
These items do not allow adequate consumption time and fail to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expires on * October * due to its small portion size.
I look forward to your prompt reconsideration.
Best regards,
[Your Name]
---
Feel free to tweak it further!
Certainly! Here's a revised version:
---
Dear [Shop's Name],
Thank you for your response. While I appreciate the offer of a GBP * coupon, I believe a refund for the larger portion items is more appropriate. Specifically, a refund is needed for:
- 【*入】MARUWA 北海道雜錦海鮮拉麵 - expires on * October *
- 【*入】石屋製菓 北海道白い戀人 白朱古力夾心餅 - expires on * October *
These items do not allow adequate consumption time and fail to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I am willing to keep 【抹茶/*條入】ROYCE' 朱古力棒 - expires on * October * due to its small portion size.
I look forward to your prompt reconsideration.
Best regards,
[Your Name]
---
Feel free to tweak it further!
This is WhatsApp message, so no Dear… and best regards, should i add the date and time at bottom for record?
Case Rating: *
For a WhatsApp message, formalities like "Dear" and "Best regards" aren't necessary. You can include the date and time at the bottom if you want a record of when the message was sent. Here's a concise version:
"Thank you for your response. While I appreciate the GBP * coupon offer, a refund for larger portion items is necessary due to inadequate consumption time and failure to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I look forward to your prompt reconsideration."
Feel free to adjust it further!
For a WhatsApp message, formalities like "Dear" and "Best regards" aren't necessary. You can include the date and time at the bottom if you want a record of when the message was sent. Here's a concise version:
"Thank you for your response. While I appreciate the GBP * coupon offer, a refund for larger portion items is necessary due to inadequate consumption time and failure to meet satisfactory quality and fitness for purpose under the Consumer Rights Act *. I look forward to your prompt reconsideration."
Feel free to adjust it further!
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