Summary
If your home warranty claims with American Home Shield are denied, review your contract and document all interactions. In Texas, consider the Deceptive Trade Practices Act and contact the Texas Attorney General’s Consumer Protection Division. Mediation or small claims court may be options if AHS doesnt respond. Draft a demand letter to AHS and involved companies, documenting any evidence of collusion. If a technician has shared confidential information suggesting AHSs influence on claim denials, include this in your letter. Consider legal action if necessary.Full Conversation
I live in Texas
Thanks for sharing the details. It's important to know that consumer protection laws can vary by state. In Texas, you can take the following steps:
- Review the Texas Deceptive Trade Practices Act for possible violations.
- Consider contacting the Texas Attorney General’s Consumer Protection Division.
- Mediation or small claims court may be options if AHS doesn't respond.
Do you have any additional questions or need further guidance?
Draft a demand letter to AHS and the Pumbing and HVAC companies
Certainly! Here's a draft for a demand letter addressing your issues with American Home Shield (AHS) and the Plumbing and HVAC companies:
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[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Date]
American Home Shield
[Address of AHS]
[City, State, ZIP Code]
Plumbing and HVAC Companies
[Address of Companies]
[City, State, ZIP Code]
Subject: Formal Demand for Refund and Reimbursement of Costs
Dear [Recipient's Name],
I am writing to formally demand reimbursement for the out-of-pocket expenses incurred due to denied claims under my home warranty with American Home Shield (AHS). Despite adhering to the terms of the warranty, my claims for a cracked toilet and two separate AC units were unjustly denied based on allegations of misuse, which I strongly contest.
Each denied claim has caused significant financial burden, including a $* service fee per visit and over $* per incident in repair costs. I maintain that these issues were not due to misuse and should be covered under my warranty.
I have attached documentation of all relevant interactions and transactions, including correspondence with AHS and service reports from the technicians.
I request a full refund of the service fees and reimbursement for repair costs totaling [amount]. Please respond within 14 days from the date of this letter to avoid further legal action.
If necessary, I am prepared to escalate this matter to the Texas Attorney General’s Consumer Protection Division and pursue mediation or small claims court.
Thank you for your prompt attention to this matter.
Sincerely,
[Your Name]
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Please customize the letter with your specific details, attach any supporting documents, and ensure all addresses are correct before sending.
Should I also send a demand letter to the Plumbing company and the HVAC companies? I feel they are colluding with AHS to deny my claims
Case Rating: *
Sending a demand letter to the Plumbing and HVAC companies could be beneficial if you believe they are collaborating with AHS to deny your claims. Consider including them in your letter, especially if you have evidence of collusion. Do you have any documentation or communication from these companies that support your suspicion?
The technician of one HVAC company told me confidentially that it is AHS that is asking to deny claims and be "will be in trouble" if he did not follow their instructions
Case Rating: *
It seems like you have a strong basis to challenge AHS's denial of your claims, especially if you suspect collusion. Here's what you can do:
- Document the technician's statement, even if confidentially shared.
- Include this information in your demand letter as indirect evidence.
- Consider mediation or small claims court if necessary.
Would you like further guidance on how to proceed?
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