Dolly Service Refund Dispute

Summary

If a Dolly moving service refuses a refund due to weight limits, review their terms and conditions for clarity on weight restrictions and refund policies. Gather all related communications and evidence, such as receipts and emails. To escalate the issue, contact Dollys customer service and consider filing a complaint with the Better Business Bureau (BBB) and your states consumer protection agency.

Full Conversation

I book a dolly moving servoce to move a treadmill ...i have booked * people to move ... person came to location and left as he want more money . As he deined the service i call the dolly help desk they said the item was more than * lbs it cannot be taken and money not refunded
It seems you might have a case for a potential refund or breach of contract. Here are some steps and relevant information:
- Review the terms and conditions of the Dolly service, specifically regarding weight limits and refund policies.
- Collect all communications and evidence (like receipts, emails, or messages) related to the booking and the refusal of service.
Do you need help finding any specific regulations or laws related to consumer protection in your location?
How to file a complaint
To file a complaint, follow these steps:
- Contact Dolly's customer service again and escalate the issue.
- File a complaint with the Better Business Bureau (BBB) at www.bbb.org.
- Report the issue to your state's consumer protection agency.
Where are you located? This will help provide specific resources for your area.