Unauthorized Sale Complaint Resolution

Summary

If a consigned store sells your items without your consent or at a lower price than agreed, you may have a valid complaint under the Sale of Goods Act 1979 and the Consumer Rights Act 2015. If the store does not respond satisfactorily within the given timeframe, consider pursuing a formal claim. Keep all documentation and correspondence as evidence. You can escalate the matter to the Small Claims Court if necessary. For further guidance, contact the Citizens Advice Bureau or a legal professional.

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this is monica
**** Monica! Could you please provide some details about your legal issue? This will help me understand your situation better and offer you relevant information.
Left a shoes to a consigned store
**** Monica! Just to clarify, are you having issues with the consigned store, such as not getting your shoes back or not receiving payment? Knowing this will help me provide better information.
This is a formal Complaint Regarding Unauthorised Sale of My Shoes. I am writing to formally complain about the sale of my shoes at a significantly lower price than agreed upon, without my explicit consent.
Monica, it sounds like you have a strong case based on the Sale of Goods Act * and the Consumer Rights Act *. Have you received any response from the consigned store regarding your complaint? This will help determine the next steps.
December 5th, * I consigned a pair of piera Manolo Blahnik shoes to your shop. After that I clearly communicated my asking price of £* and stated firmly throughout emails that I was not open to offers lower than this amount. Despite this, the shoes were sold at £* without my agreement. Your email dated 4th January * mentions a *-hour warning for acceptance in January, to which I did not respond. My silence should not be construed as acceptance of a lower price. Furthermore, my inquiry in March and subsequent "thank you" response was regarding the listing, not an acceptance of the price. Your actions constitute a breach of implied terms under the Sale of Goods Act * and the Consumer Rights Act *, as I did not explicitly agree to the lower price. Additionally, your conduct may be considered unfair trading. Yours sincerely,
Monica, it looks like you have a valid complaint under the Sale of Goods Act * and the Consumer Rights Act *. If the store doesn't respond satisfactorily within 14 days, consider seeking legal advice or contacting Trading Standards for further assistance. Have you received any response from the store yet?
Compensation for the financial loss: The full price of £* for the shoes please see receipt attached to this letter.Reimbursement for any additional inconvenience caused.Please respond within 14 days with your proposed resolution. If I do not receive a satisfactory response, I will seek further legal advice and consider pursuing a formal claim.
Monica, it seems you have a valid complaint. If the store does not respond satisfactorily within 14 days, consider pursuing a formal claim. You can contact the Citizens Advice Bureau for further guidance on your legal options.
Have you had any previous correspondence with the store regarding this issue?
I have pursuid a form claim
Monica, it seems you have a valid complaint and have already taken steps to resolve it. Since you've pursued a formal claim, it might be worthwhile to consult with the Citizens Advice Bureau or a legal professional for further guidance on how to proceed. Have you received any updates about your formal claim?
Your claim against Consigned Sealed Delivered (CSD) | Marylebone Lane Store (the defendant) was issued on * December * The defendant needs to respond before * January *. The defendant can ask for up to an extra 28 days to respond. They will need to agree to new response date with you
Monica, it sounds like you have a solid foundation for your claim. Here are some steps to consider:
- Wait for the defendant's response by * January *.
- If they request an extension, you can agree to a new response date.
- If they don't respond or the issue isn't resolved, you may proceed to court.
Would you like any help on what to do next if they request an extension?
In sept the consigned shop ask my account to send £* for my shoes sales. Even thought i didnt agree with the price I have sent my bank account which never received any found from the store
Monica, it seems that you have a solid case. As you've already issued a formal claim, the next step is to wait for the defendant's response. If they fail to respond or the response is unsatisfactory, you may need to escalate the matter further.
Keep all documentation and correspondence as evidence for your case. You might want to consider seeking advice from the Citizens Advice Bureau for additional support and next steps.
Good luck!
what should I do?
Monica, since you've already issued a formal claim and the store has not responded within the initial required timeframe, you should:
- Wait until the final response deadline (including any extra 28 days if agreed upon).
- If no satisfactory response or payment is received, you can escalate the claim to the Small Claims Court for a judgment.
For further guidance, consider contacting the Citizens Advice Bureau or a legal professional.
Good luck!