Escalating Store Complaint Effectively

Summary

If a store manager hangs up on you, consider visiting in person to discuss your issue. If that fails, escalate by filing a formal complaint with the corporate office. Ensure your communication is polite, concise, and respectful. Harassment involves repeated, unwanted contact causing distress, so a follow-up call is not harassment if done respectfully.

Full Conversation

I tried to report an incident to a store manager at Quick Chek yesterday and she hung up the phone on me
Hi Dale! I'm sorry to hear about your experience. Can you tell me more about the incident you were trying to report? This will help me provide you with the best information.
Another customer made fun of me at Quick Chek
Hi Dale! That sounds like a frustrating experience. While rude behavior by other customers isn’t usually something that can be legally pursued, you might consider writing a formal complaint to Quick Chek's corporate office. This can help ensure your concerns are properly addressed. Would you like more information on how to do that?
Should I still try to talk to the manager, even though she hung up on me?
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Hi Dale! If the manager hung up on you, it might still be worth trying to talk to them once more. If that doesn't work, you could escalate the issue to the corporate office through a formal complaint. Would you like more information on how to file a formal complaint with Quick Chek's corporate office?
Is it harassment if I called the store again?
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Calling the store again to follow up on your issue is not considered harassment, especially if you do so politely and respectfully. Harassment typically involves repeated, unwanted contact that causes distress or harm.
Would you like more information on how to file a formal complaint with Quick Chek's corporate office?
How can I do so politely and respectfully?
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Hi Dale! To follow up politely and respectfully:
- Clearly state your concern or complaint.
- Use a calm and polite tone.
- Be concise and stick to the facts.
- Avoid raising your voice or using aggressive language.
- Thank them for their time and consideration.
Would you like more information on how to file a formal complaint with Quick Chek's corporate office?
I tried complaining to a store manager at Quick Chek yesterday about an incident and she hung up the phone, do you think I should try to see the store manager in person?
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Hi Dale! Yes, it might be a good idea to try speaking with the store manager in person. Sometimes face-to-face communication can be more effective. Additionally, if that doesn't work, you can escalate the issue by filing a formal complaint with Quick Chek's corporate office.