Handling Customer Disputes Effectively

Summary

If a store manager hangs up on you, remain calm and polite when addressing the issue in person. Document incidents involving other customers and report them to the manager promptly. If unresolved, file a formal complaint with the corporate office. Prompt reporting ensures details are fresh and can lead to a more effective resolution.

Full Conversation

Another customer made fun of me
That sounds like a difficult situation. If you were made fun of by another customer, you can take the following steps:
- Document the incident, including any witnesses.
- Report the behavior to the manager or staff at Quick Chek.
- If the issue is not resolved, consider filing a formal complaint with Quick Chek’s corporate office.
Would you like help with drafting a formal complaint?
Does it matter how long I wait to tell the manager?
It's best to report the incident to the manager as soon as possible. Prompt reporting can help ensure that the details are fresh and that the situation can be addressed more effectively. If you need assistance with what to say, I can help draft a complaint for you. Would you like that?