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Ferry Compensation Claim Guide
Summary
To claim compensation for ferry service issues in the UK, consider the Consumer Rights Act 2015 for services not provided with reasonable care. EU Regulation 1177/2010 may apply if the ferry journey began in an EU country and adequate assistance was not offered. Document all communications, conditions at the terminal, and expenses incurred. Compensation for inconvenience and distress depends on the disruptions severity. Use resources like BAILII for case research. Consulting a legal advisor can provide tailored advice.Full Conversation
I want to make a claim for compensation in the small claims court in the UK about the treatment we received at the hand of the ferry company
To make a claim in the small claims court in England, consider the following steps:
- Ensure your claim is valued up to £*,*.
- Gather all evidence of the treatment received, including receipts, emails, and photos.
- Complete the relevant court forms, available online.
- Pay the court fee, which varies based on the claim amount.
Is there a specific aspect you'd like more information on?
- Ensure your claim is valued up to £*,*.
- Gather all evidence of the treatment received, including receipts, emails, and photos.
- Complete the relevant court forms, available online.
- Pay the court fee, which varies based on the claim amount.
Is there a specific aspect you'd like more information on?
yes
Could you please specify which aspect you need more information on, Tony? Whether it's the evidence gathering or the court forms, I'm here to help!
I would like to know what legislation I should use to make the claim of being left to fend for our selves after the ferry breakdown in Ireland on a day trip that caused an over night stay in the ferry port and not being given accommodation of any kind. we were left in a public terminal to fend for ourselves.
Case Rating: *
For your situation, you might consider the following legislation:
- Consumer Rights Act *: Covers services not provided with reasonable care and skill.
- Package Travel and Linked Travel Arrangements Regulations *: Applies if your trip was part of a package holiday.
Would you like more information on how to proceed with these claims?
For your situation, you might consider the following legislation:
- Consumer Rights Act *: Covers services not provided with reasonable care and skill.
- Package Travel and Linked Travel Arrangements Regulations *: Applies if your trip was part of a package holiday.
Would you like more information on how to proceed with these claims?
it was not a package trip. it was a day sail from the UK to Ireland.
Case Rating: *
For a day sail, the Consumer Rights Act * may still apply if the services (like accommodation or transport) were not provided with reasonable care. Consider documenting all communications and the lack of accommodation offered. Would you like guidance on how to gather evidence or any other specific aspect of your claim?
For a day sail, the Consumer Rights Act * may still apply if the services (like accommodation or transport) were not provided with reasonable care. Consider documenting all communications and the lack of accommodation offered. Would you like guidance on how to gather evidence or any other specific aspect of your claim?
would the health & saftey at work act * also apply?
Case Rating: *
The Health & Safety at Work Act * primarily relates to workplace safety and may not directly apply to your situation involving a ferry company and personal travel. Your case might be better supported by consumer protection legislation. Would you like more information on evidence gathering or the claims process?
The Health & Safety at Work Act * primarily relates to workplace safety and may not directly apply to your situation involving a ferry company and personal travel. Your case might be better supported by consumer protection legislation. Would you like more information on evidence gathering or the claims process?
would the health & safety act * apply as it also covers the welfare and saftey of other as well as emplies?
Case Rating: *
The Health & Safety at Work Act * (and its amendments) generally focuses on workplace safety and may not directly apply to your situation as a ferry passenger. Consumer protection laws like the Consumer Rights Act * are more applicable here. Would you like specific guidance on how to gather evidence for your claim?
The Health & Safety at Work Act * (and its amendments) generally focuses on workplace safety and may not directly apply to your situation as a ferry passenger. Consumer protection laws like the Consumer Rights Act * are more applicable here. Would you like specific guidance on how to gather evidence for your claim?
what about the EU regulation */* article * will that also apply?
Case Rating: *
EU Regulation */*, Article *, addresses passenger rights when a ferry service is canceled or delayed. It may apply if:
- The ferry journey began in an EU country.
- You were not offered adequate assistance.
Consider documenting the lack of assistance provided.
Would you like further guidance on this regulation or on gathering evidence for your claim?
EU Regulation */*, Article *, addresses passenger rights when a ferry service is canceled or delayed. It may apply if:
- The ferry journey began in an EU country.
- You were not offered adequate assistance.
Consider documenting the lack of assistance provided.
Would you like further guidance on this regulation or on gathering evidence for your claim?
would consumer protect * also apply?
Case Rating: *
The Consumer Protection Act * primarily addresses product safety, not services like ferry travel. It might not apply directly to your situation. Focus on the Consumer Rights Act * and EU Regulation */* for your claim. Would you like more specific guidance on how to proceed with these laws?
The Consumer Protection Act * primarily addresses product safety, not services like ferry travel. It might not apply directly to your situation. Focus on the Consumer Rights Act * and EU Regulation */* for your claim. Would you like more specific guidance on how to proceed with these laws?
yes please
Case Rating: *
For your claim, focus on the following:
- Consumer Rights Act *: Document instances where services were not provided with reasonable care and skill.
- EU Regulation */*, Article *: Gather evidence of inadequate assistance during the ferry delay.
Would you like guidance on how to gather evidence for these claims?
For your claim, focus on the following:
- Consumer Rights Act *: Document instances where services were not provided with reasonable care and skill.
- EU Regulation */*, Article *: Gather evidence of inadequate assistance during the ferry delay.
Would you like guidance on how to gather evidence for these claims?
yes
Case Rating: *
For gathering evidence to support your claim, consider these steps:
- Keep all records of communication with the ferry company.
- Document the conditions at the terminal, including photos or videos.
- Collect witness statements from other passengers.
- Retain all receipts for any expenses incurred due to the delay.
If you need more assistance, feel free to ask!
For gathering evidence to support your claim, consider these steps:
- Keep all records of communication with the ferry company.
- Document the conditions at the terminal, including photos or videos.
- Collect witness statements from other passengers.
- Retain all receipts for any expenses incurred due to the delay.
If you need more assistance, feel free to ask!
what amount of compensation should I ask for for each person?
Case Rating: *
Compensation in small claims is generally based on actual losses and inconvenience suffered. Consider the following:
- Cost of additional expenses (accommodation, food, etc.).
- Compensation for inconvenience and distress.
- Potential refund for the ferry ticket.
Review similar cases for guidance or seek legal advice for precise amounts.
Compensation in small claims is generally based on actual losses and inconvenience suffered. Consider the following:
- Cost of additional expenses (accommodation, food, etc.).
- Compensation for inconvenience and distress.
- Potential refund for the ferry ticket.
Review similar cases for guidance or seek legal advice for precise amounts.
I want to focus on inconvenience and distress can you help with that?
Case Rating: *
For inconvenience and distress, compensation often depends on the severity of the disruption and its impact on you. Consider similar cases and assess the emotional distress caused by the experience. Document any stress-related impacts thoroughly. Consulting a legal advisor for exact compensation figures can be beneficial.
For inconvenience and distress, compensation often depends on the severity of the disruption and its impact on you. Consider similar cases and assess the emotional distress caused by the experience. Document any stress-related impacts thoroughly. Consulting a legal advisor for exact compensation figures can be beneficial.
can you give a link to other cases?
Case Rating: *
While I can't provide direct links to specific legal cases, you might find it helpful to look at online legal databases such as BAILII or consult with a legal advisor to find similar cases. These resources can provide insights into compensation amounts for inconvenience and distress.
While I can't provide direct links to specific legal cases, you might find it helpful to look at online legal databases such as BAILII or consult with a legal advisor to find similar cases. These resources can provide insights into compensation amounts for inconvenience and distress.
as a non legal person can I use BAILII?
Case Rating: *
Yes, as a non-legal person, you can use BAILII. It's an online database that provides free access to British and Irish legal information, including case law and legislation. It's a useful resource for understanding similar cases and relevant legal principles.
Yes, as a non-legal person, you can use BAILII. It's an online database that provides free access to British and Irish legal information, including case law and legislation. It's a useful resource for understanding similar cases and relevant legal principles.
is it AI like you?
Case Rating: *
BAILII is not an AI like me, but it's an online legal information database that provides access to legal documents and case law. It's a useful tool for researching legal information, but it doesn't provide interactive assistance like I do.
BAILII is not an AI like me, but it's an online legal information database that provides access to legal documents and case law. It's a useful tool for researching legal information, but it doesn't provide interactive assistance like I do.
ok thank you
Case Rating: *
It looks like you're well-prepared with the relevant legislation. If you need further guidance on gathering evidence or understanding compensation, feel free to ask. Consulting a legal advisor might offer more tailored advice. If you have more questions, I'm here to help!
It looks like you're well-prepared with the relevant legislation. If you need further guidance on gathering evidence or understanding compensation, feel free to ask. Consulting a legal advisor might offer more tailored advice. If you have more questions, I'm here to help!
are you always free to use?
Case Rating: *
Yes, FreeLawChat is always free to use! It's designed to provide general legal information and guidance without any charge. If you have more questions or need further assistance, feel free to ask!
Yes, FreeLawChat is always free to use! It's designed to provide general legal information and guidance without any charge. If you have more questions or need further assistance, feel free to ask!
thank you
Case Rating: *
You're welcome! If you have any more questions or need further assistance, feel free to reach out. Good luck with your claim!
You're welcome! If you have any more questions or need further assistance, feel free to reach out. Good luck with your claim!
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