Product Liability Claim Steps
Summary
If you were sold the wrong coolant in Texas, you may have a claim for breach of warranty or negligence. Document everything, contact the store manager, and request a refund or coverage for system flush costs. Consider filing a complaint with the Texas Attorney Generals Office or the Better Business Bureau if unresolved.Full Conversation
I live in Corpus Christi, Texas, United States of America. I went to an O’Reillys and purchased coolant for my vehicle. The sales person told me that I needed this specific coolant. I then put the coolant in my system and it worked for a minute, but then it stopped working. I then went back to the store and the salesman told me that he sold me the wrong coolant and that it may also cause damage to my vehicle. Now I am going to have to flush my vehicle and it is going to cost way more than the $* can of coolant that I bought. I feel like they should be held responsible for selling me the wrong can of coolant even though he told me that it was for my vehicle.
I'm sorry to hear about your situation. It sounds frustrating. In Texas, you may have a claim for breach of warranty or negligence.
- Breach of Warranty: The product did not meet the promised specifications.
- Negligence: The salesperson's advice caused harm.
Would you like guidance on how to proceed with a complaint against the store?
Yes
To proceed with a complaint against the store, consider these steps:
- Document Everything: Keep all receipts, product details, and any communication with the store.
- Contact the Store: Speak to a manager about the issue and request a resolution.
- File a Complaint: If unresolved, you can file a complaint with the Texas Attorney General's Office or the Better Business Bureau.
- Small Claims Court: Consider this if you seek compensation.
Would you like more information on any of these steps?
What should I ask the manager for? Should I ask him if O’Reillys can cover the system flush
When speaking to the manager, you can request the following:
- Refund or Replacement: Ask for a refund on the coolant or a replacement with the correct product.
- Cover System Flush Costs: Request that O’Reilly's cover the cost of the system flush due to their error.
- Written Confirmation: Ask for written confirmation of any agreement.
Would you like more information on how to approach this conversation?