Insurance Claim Dispute Resolution

Summary

If you believe the repair costs were unreasonably high due to a voided policy, you may have grounds for a further complaint. In the UK, consider requesting a detailed breakdown of the repair costs from the insurance company and seek a second opinion from an independent assessor. If unsatisfied with the insurance companys response, you can contact the Financial Ombudsman Service for further assistance.

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Benn
Hey Benn! How can I assist you with your legal issue today?
Our car insurance policy was voided by the insurance company, we took our case to the financial ombudsman and won, the insurance company then took a further year to pay out, we again went back to the financial ombudsman and won for a second time, it’s now came a light that the insurance provided paid 11K repair bill for the third party, damage was caused but it wasn’t substantial and only resulted in a dented rear door, it was a van do we have any basis to make a further complaint to the insurance company the reason the bill is so high is because they voided the policy
Hi Benn! You might have a basis for a further complaint if you feel the repair costs were unreasonable and directly affected by the voided policy. You could consider the following steps:
- Obtain a detailed breakdown of the repair costs from the insurance company.
- Seek a second opinion on the repair costs from an independent assessor.
Where are you located? This can help determine any specific local consumer protection regulations that may apply.
Uk
Hi Benn! Given the situation, you might have a basis for a further complaint. In the UK, you can consider the following steps:
- Request a detailed breakdown of the repair costs from the insurance company.
- Seek a second opinion on the repair costs from an independent assessor.
- Contact the Financial Ombudsman Service again if you're unsatisfied with the insurance company's response.
Do you need information on how to contact the Financial Ombudsman Service?