Uber Driver Shooting Incident

Summary

Amanda Hydes husband, an Uber driver, was shot at while on duty. Despite having Ubers insurance, the company refused to cover the damages, claiming he was offline at the time of the incident. The couple has been in constant communication with Uber and their insurance provider, but they have not received any satisfactory responses. They have considered seeking legal representation to help with their case. The couple also reported the incident to the police, who have been investigating the case. The husband is also dealing with mental distress following the incident.

Full Conversation

while my husband was uber driving his car got shot at he dropped off the rider at home and as he was driving back to high way he got shot at * hit muffler one in driver back door and one in truck which we found bullet in the back seat embedded in to it they say he went off line sometime during the commotion we are guessing but they won’t pay for it even tho he pays for there ins
Did your husband report the incident to the police and Uber immediately after it happened?
yes we made police report and called Uber as soon as he got home and he came straight home
What is the location of the incident? This will help me provide you with the relevant laws and regulations in your area.
stlouis mo
Did your husband's insurance company refuse to cover the damages as well?

In Missouri, Uber provides coverage for drivers once a trip is accepted until its completion, but personal insurance may apply when offline.
yes they said he was ubering and that’s y he was in the area he had to of went offline somehow during the shots
What was the reason given by Uber for not covering the damages?

General Information:
- Uber's insurance policy covers drivers once a trip is accepted until its completion.
- Personal insurance may apply when offline.
that he must of went offline but he didn’t he’s guessing when the shots hit his phone may of fell and hit offline but he didn’t intentionally go offline
Did you appeal Uber's decision or contact their insurance provider directly?

General Information:
- You can appeal Uber's decision.
- Contact Uber's insurance provider directly for clarification.
yes we have but now Uber is giving us the runaround but no answers
Have you considered seeking legal representation to help with your case against Uber?
yes that’s why I’m asking questions now
What is the current status of your appeal with Uber's insurance provider?

General Information:
- Legal representation can help expedite the process.
- St. Louis Circuit Court: * N Tucker Blvd, St. Louis, MO *, USA. Phone: +* *-*-*.
When we called yesterday they said it’s saying closed but nothings being done then they ship us all around to diff calls
Have you received any written communication from Uber or their insurance provider regarding the closure of your case?
no just what they said when calling
What was the exact wording of Uber or their insurance provider when they mentioned your case was closed?
they told us to get a quote we did and then they said no
What was the reason given by Uber or their insurance provider for denying the quote?
offline supposedly
What evidence do you have to prove that your husband was online at the time of the incident?
he was 2blocks from dropping off the rider they can look at the times
Have you requested Uber to provide the trip logs to confirm the timing of the incident?
my husband has them on his Uber app
Have you considered sharing these trip logs with your legal representative or directly with Uber's insurance provider to support your claim?
ita not a neighbor we would hang out
I'm sorry, I didn't understand your last response. Could you please clarify if you've shared the trip logs with your legal representative or Uber's insurance provider?
yes
What was their response after you shared the trip logs?

General Information:
- Evidence like trip logs can be crucial in such cases.
- Keep all communication records with Uber and their insurance provider.
no we haven’t yet we are seeing if we can even get help
What is the name of your insurance company? It's important to understand their policy regarding coverage while driving for a rideshare service.
i don’t remember who he has
Could you please check with your husband and let us know the name of your insurance company? This information could be crucial in understanding your coverage and rights.
Hugo
What is the policy of Hugo insurance regarding coverage while driving for a rideshare service like Uber?
thats y we paid for there ins too
What does Hugo's policy state about coverage during rideshare services like Uber?
akl talks about accidents not gunshots
What does Uber's policy state about coverage in case of incidents like gunshots?
they was acting like they would cover till we got the quotes
What was the reason given by Uber for not covering the damages after you provided the quotes?
*
What was the estimated cost of the damages as per the quotes you provided to Uber?
same
What steps have you taken since Uber denied your claim based on the quotes you provided?
just calling
What was the response from Uber when you called them after they denied your claim based on the quotes?
just offline
What steps have you taken to dispute Uber's claim that your husband was offline at the time of the incident?

General Information:
- Keep all communication records with Uber.
- St. Louis Circuit Court: * N Tucker Blvd, St. Louis, MO *, USA. Phone: +* *-*-*.
just talking with them trying to work things out
What evidence have you presented to Uber to dispute their claim that your husband was offline at the time of the incident?
the police report and photos
What was Uber's response after you presented the police report and photos?
n
What was the response from Uber when you presented them with the police report and photos?
They aren’t really telling us much
What is the next step you're considering to resolve this issue?
well if I need a lawyer I’ll get one
What type of lawyer are you considering to hire for this case?
my husband is so on edge now
What type of legal issue is your husband facing? Is it related to the incident with Uber or is it a different matter?
them not covering
What type of coverage did Uber initially promise before denying your claim?
insurance coverage
What type of insurance coverage did your husband have with Uber?
idk
What was the specific insurance coverage plan your husband had with Uber?
idk but he was over there dropping off the rider as they ask and this happened
What type of insurance coverage did Uber provide to your husband as a driver?
with in a couple min of one another
What was the time gap between your husband dropping off the rider and the incident occurring?
maybe z5min
What actions did your husband take immediately after the incident occurred?
he was shook in up came home we called police immediately who told us to come to station around 10am to maje the reports m and csi units investigated the car
What was the outcome of the police investigation?
they knew where it came from even had calls that shots was fired at the time
What actions have the police taken since they identified the source of the shots?
not sure they called yersteddqt to check and ask how he was mentally doin
What was the outcome of the call with the police regarding your husband's mental health?
well he says he’s ok but a bottle popped the other day and he jumped also bad u can see he’s not just ok
Has your husband sought any professional help for his mental health following the incident? It's important to address any potential trauma.
no
What steps are you planning to take next in this situation?
he probably should
What type of professional help are you considering for your husband's mental health?
no just hoe to cope when things like this
What type of coping strategies are you considering to help your husband deal with this situation?
right now he’s not int in help tho
I understand. It's a tough situation. Have you considered consulting a personal injury lawyer to discuss potential emotional distress claims?